Customer Care - Dallas, Irving, TX

Michael went above and beyond to help me by telling giving his agent number to contact him if I needed more help or had additional questions it's frustrating to work with different people each time I call. I consider him a great asset to BSI...

Fix the f****** problem...I have canceled checks from Aug thru Nov showing I paid my bill every month and you are threatening foreclosure. The next 5700$ bill is get from you people, or a threatening letter, I will be getting a lawyer and seeing...

I was able to resolve my escrow issue with one call. I was explained the factors that caused my escrow issue. I will be able to avoid escrow shortage issue in the future.

Bryan was able to answer my questions, and give me the informaton I needed, even when he didnt know the answer he was able to put me on hold and get the answers.

Dylan was very helpful and knowledge - explain to me the process and what could be done moving forward to take care of my question and I really appreciated that very kindsional!

My issue was resolved .

She was able to get someone to address a concern and an issue that has been going on since July from an I ternal internal error I am trying to get resolved.

Everyone was very helpful and questions answered.

Very helpful and questions answered.

He was very knowledgable. Explained what was wrong and made sure I was able to rectify the issue .