Customer Care - Dallas, Irving, TX

It wasn't Ericka, she was great. It's just that my mortgage is no longer at a local bank ( I had no say, no choice & want even told it was going to happen!) This makes things more difficult. I couldn't just take the refund check to the bank...

Tamara is a great agent. Extremely helpful, professional, but still personable!

Bryan confirmed that my payment was received and also said that he would remove a late payment that I received due to the check sent by my bank was received after I had placed a stop payment and paid my mortgage directly to BSI. Very helpful...

The representative cleared up my question.

He was better

Issue resolved.

Kevin was polite and professional. He answerede all of my questions and assited me with speaking to someone in Escrow.

It was thrilling.

my inquiry was answered satisfactorily

During my loss mitigation proces/short sale, my point of contact had lacked communication in their part with updates. I've had to be the one to call in several times to find out about recent updates. I've requested to speak with a supervisor...