Customer Care - Dallas, Irving, TX

Kevin Smith was a relief after the BSI payoff system was difficult to navigate and confusing. I was very disappointed in this experience with BSI but Kevin Smith helped through it and I am grateful for him. BSI needs to revamp it's payoff system/options...

Nice professional and quick answer

nope need to better

All questions answered in a professional

Give Esteban Mendoza a raise, since he is the one who took the time to actually find out what was wrong and help me correct the issue without hanging up.

Give Esteban Mendoza a raise, since he is the one who took the time to actually find out what was wrong and help me correct the issue without hanging up.

I needed to know if I should be submitting updated documents for the escrow. My home insurance policy number is changing and I got information on how to submit the new documents to BSI.

Alanna was very professional. She was polite and efficient. Very good experience.

Took care of my concern.

Very knowledgeable and handled everything well when the questions wer asked thank you.