Customer Care - Dallas, Irving, TX

I am requesting that someone listen to Tamara's call that I had with her on 5/28/26. She rushed me on the first call. At the end she disconnected the call and I wasn't done. I was still confused so I called back. unfortunately I got Tamara...

Agent was good and knowledgeable.

Erika was exceptionally professional and has a great speaking voice. I've called many times and get a guy or lady because I'm not sure that I don't understand anything they are attrmtping to communicate . Alrhough I was paying a bill She made...

Good communication and pleasant.

She was help, professional and courteous

Answerd my question

Your Ai dude is of no help. When asking for a real person customer service representative, I waited for quite some time and was hung up on without speaking to anyone. When I set up my initial BSI App account whatever, the woman was very rude...

N/A...............

Great service

Kevin was personable and understood my problem. He saw that I was exempt from property taxes and said it should correct itself when the escrow analysis is done.