Customer Care - Dallas, Irving, TX

Ursula Brown Spend time with me on the phone to solve the problem!!!

Have more American workers on phones who can understand what you are talking about and understand the problem the first time

resolved my problem

Very professional

Service was great. The website is kind of mid

Thank you for your help.

Ensure that Customer Service and Insurance Section have the same access to an individuals account details especially concerning newly transferred accounts. My Insurance Agency was about to cancel my Insurance due to lack of payment and not...

Alanna was professional and friendly, answered my questions and made sure I was satisfied before ending our call

LISTEN TO THE CUSTOMER.While I initially made the mistake of depositing into the wrong account, I didn't realize the resolution would be this complicated.Background: I have 14 properties, 3 mortgages with BSI and have recently changed insurance...

She did a good job. It just wasn't a particularly happy discussion