Customer Care - Dallas, Irving, TX

Don't matter you don't listen

He was my second call and will find out if he solved the problem. First call should have done it but did not. Will see on July 1st if Bryan took care of my problem. First rep assured me it was handled until I received 3 letters dated the same...

Answered my question

When you have my Credit Union and myself trying to give you information about the payment hitting my account. And you tell me that I only have 2 minutes to wait. When I am trying to make sure that you get paid the money was in the account but...

I don't do reviews on principle but I did this one as it was 10/10 service

Once I was able to get a human; She was very helpful and answered all my questions. My only complainy was that I ended up pushing every option available and could not get an option to speak to a live person. Somehow, AI asked me a question...

We had a question, it was answered quickly. What we do not like is the process of getting to a live person. It takes longer to get through your system to the person than it does to get the answer!

Good agent, knowledgable, patience, and very courtesy in helping through the process of getting my problem resolved

Understood why I called

Bryan help pull my document and emailed them to me right away!