Customer Care - Dallas, Irving, TX

She knew what she was doing, and it was very quick.\nAnd I understood everything she said

They made me put 10 characters here

Was helped efficiently and fastly!

My issue was with the online service not the person I spoke to. If the website was set up better or updated more clearly I would not have had to call.

She was very knowledgeable and professional about the subject.

Good customer service

When the loan moved to BSI, BSI sent the welcome packet to the wrong address, we made a payment without any acknowledge that the loan had been transferred to BSI, after several phone calls it was resolved, during this back and forth I asked...

Ericka was courteous, knowledgeable, and friendly throughout the entire process.

She was kind and understanding. Made a stressful call better

It was good this time