Customer Care - Dallas, Irving, TX

Quality customer service

Because she got straight to the point. She was very professional.

I only had a great experience because of the representative that spoke to me on the phone. Before that I was set up with an AI agent. The interaction was weird, and it was obvious from their responses that the AI WOULDNT be helpful. I just...

I would have liked it if he would have looked into the situation he just said it was denied. I have papers to look at that says the discrepancy. But he wouldn't listen. I got very upset because of it. Part of the problem is pph also. Please...

Kevin explained that I was double charged for a $50,000 principal payment and that the $25 return fee was waived

Good experience.

Alanna was awesome and not the reason I don't want to recommend BSI to friends and family. If everyone at BSI acted and communicated like Alanna, I would love to recommend you. Please don't let the fact that your company refuses to follow through...

Kind, respectful, and effective service.

Thank yoh!! very much !! Bryan! Excellent customer Service!

I am getting no help with my problem. Nothing anybody has done over the phone has helped me. I even started a support case online which was promptly closed with no explanation. Your company has the verry WORST cusotmer service that I have ever...