Customer Care - Dallas, Irving, TX

Kevin answered my question

Tamara new the answer to my problem as soon as I asked.....

Robert took the time to listen to me and my concern. He explained how the escrow process woris . My previous call to BSI left me upset and confused

this is the first time that I have called and spoke to someone that actually was pleasant and resolved my issue in less than two minutes. With professionalism and knowledge.

Hopefully problem is solved.

Very respectful friendly fun and resolved my bill payment.

Overall the issues/concerns were resolved quickly for the home closing

Kevin was helpful in explaining the way double payments are handled at BSI. Although I am still waiting for a check, I understand (but don't agree with) the process.

It was difficult to understand what my representative was saying. I usually do well with thick accents, but between the accent and the quality of the sound, I could barely understand what was being said. Perhaps the representative needs a new...

Bryan exhibited a high level of professionalism. He was patient when I explained my issue. He also was exceptionally knowledgeable with the process and provided a clear swift resolution.