Customer Care - Dallas, Irving, TX

everything was settled

Everything needs to be fix

I called a few times but only dealt with an AI assistant who could not answer my questions. I asked to speak with a live represtenative but was looped back to the AI. I had to call at least two times in order to speak to a live person. The...

Good very

To speak with someone who can answer my questions about my escrow account

BSI values its customers and pays attention to their needs.

answered all the questions that I asked her if she had the answer for them

Harriett was extremely pleasant to speak with

Great experience, period.

was able to speak with a human and all my questions and concerns addressed with suggestions on how to move forward