Contact Center, Denver, CO
Denver, CO
Our credit union was formed by eight school teachers who pooled their funds in 1934 to be able to make loans to other teachers. These visionary leaders created DPS Credit Union, a not-for-profit financial cooperative, owned and controlled b... Show More
Location & Business Hours
Business Hours
Fri
9 AM to 5 PM
Sat
closed
Sun
closed
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Reviews from Web
Shawna was great to work with. Always available to answer questions work with us to resolve any issues.
Reply from Shawna Rice
November 9th, 2023 11:30 PM
I really appreciate the feedback and am looking forward to working with you again.
for
Dave Frey
Dave is very patient with all the little things that came up. I mean I have an Internet at home made it just as easy as it should’ve been.
Reply from Dave Frey
November 7th, 2023 03:35 PM
I appreciate your generous review, Jeff. It's my pleasure to assist with any hurdles that might come up, ensuring your experience with Westerra Credit Union is as convenient and smooth as possible. Your satisfaction is my top priority. Thank...
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Too much paperwork and time. Too much duplication in paperwork. There is a paper reduction act that perhaps you should abide by. Lack of trust in customers.
Otherwise Shawna is a very good representative.
Reply from Shawna Rice
November 5th, 2023 03:13 PM
I am grateful that you took the time out to leave us a response. Let us know how we could have helped you further.
for
Dave Frey
Dave helped with our questions and with expediting things along the way. He was wonderful to work with!
Reply from Dave Frey
November 1st, 2023 03:29 PM
I'm really glad to hear you had a positive experience, Meghan! Your satisfaction is a top priority for me and the entire Westerra Credit Union team. I'm pleased I could assist in answering your questions and speeding up the process for you....
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for
Dave Frey
We're in the house
Reply from Dave Frey
October 21st, 2023 03:16 PM
I'm thrilled to know that you're happy with your experience at Westerra Credit Union, Phillip and Daniel! It's always our goal to provide top-notch service. A 5-star rating is the highest praise we can receive. If there are more ways in which...
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Communicated every step and made the process so easy and pleasant.
Reply from Shawna Rice
September 18th, 2023 05:09 PM
I enjoyed working with you. Thanks for the great feedback.
Communication was great!
Follow up and design made it easy
Reply from Shawna Rice
September 9th, 2023 05:49 PM
It was great working with you. Thanks again for putting your trust in us.
for
Dave Frey
Dave was very helpful abd quick to respond to email questions.
Reply from Dave Frey
September 6th, 2023 06:37 PM
I'm thrilled to hear that you had a positive experience, Zach. Ensuring swift and helpful responses is a priority here at Westerra Credit Union. Thank you for taking the time to leave such a fantastic review and rating. I'm here if you need...
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Contact Center
She helped us through the process with both our mortgage and bridge loan.
Reply from Charmaine Booth
September 3rd, 2023 04:06 AM
I am glad to receive your response. How can I better improve myself to a 5-star rating experience?
for
Contact Center
My father did the majority of communication with Charmaine. I typically had brief communication from her. Any communication I received was concise, not always clear but she responded in good fashion and timing. My only concern was the issue...
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Reply from Charmaine Booth
August 25th, 2023 03:05 PM
Thank you for your response. If there is anything we can do to improve our offering, please let us know.
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About
Our credit union was formed by eight school teachers who pooled their funds in 1934 to be able to make loans to other teachers. These visionary leaders created DPS Credit Union, a not-for-profit financial cooperative, owned and controlled by the members who use its services. Its purpose was to put the members first when offering financial services and treat them as valued owners. Today, the credit union remains focused on that same mission and purpose.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Disclaimer
Equal Housing Opportunity.