Waterstone Mortgage - Concord, NH
Concord, NH
At Waterstone Mortgage, we're dedicated to providing the best mortgage lending experience possible. We know that home purchases are often the largest investments our clients will make in their lifetimes, and we do everything in our power to... Show More
Location & Business Hours
Business Hours
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
Sat
closed
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Reviews from Web
Carol was able to get us approved and closed on our dream house after several other companies/loan officers told us they couldn't.
Reply from Carol Zink-Mailloux
January 27th, 2026 08:13 PM
It's wonderful to hear that I could assist in securing your dream home, Nathan. I understand how challenging it can be when others say something isn't possible, and I'm glad I could help change that for you. If any further questions arise or...
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Carol is alwaus very responsive and answers my questions timely and thoroughly. Understanding my total out of pocket cost to refinance was most important as I weighed that decision and she provided me adequate information that allowed me to...
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Reply from Carol Zink-Mailloux
January 27th, 2026 04:53 PM
I appreciate your kind words, Daniel. Being responsive and providing thorough information is something I prioritize, especially when it comes to helping you understand crucial details like the total out-of-pocket cost for refinancing. I'm pleased...
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Julie and Ray were extremely helpful, prompt and patient, even when I wasn’t. I would highly recommend to anyone looking for a loan or refinance.
Reply from Owner
January 26th, 2026 09:32 PM
Mark, it's great to hear that you found the support from Ray and me helpful and timely. I'm pleased we could assist you through the process. Thank you for your recommendation; it means a lot. If you have any future questions or need further...
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Waterstone (Julie & Ray) were prompt in answering questions and extremely patient, even when I was impatient. I couldn't have asked for a better experience.
Reply from Julie Carlton
January 16th, 2026 04:53 PM
Thank you, Mark! Buying a home can definitely feel overwhelming at times. There are a lot of moving parts and moments that can be frustrating. That is exactly why we're here. Our goal is to guide you through each step, keep things moving forward,...
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Julie was amazing! She was always available to answer any questions I had, and explained the process step by step. I would definitely recommend her to my friends and family for any mortgage broker needs
Reply from Julie Carlton
January 6th, 2026 07:19 PM
Thank you so much for the kind words, Barbara! You were a pleasure to work with and I look forward to working with you, your family and friends in the future! Congrats on the new place! Happy New Year!
Carol is charged with experience and punctuality. She is very efficient and helpful at all times of the day. We always enjoy our experience and communications with Carol and her team.
Reply from Owner
January 8th, 2026 11:00 AM
It's wonderful to know that you had a positive experience, Coral. I strive to provide efficient and reliable service, and I'm glad to hear that my efforts have met your expectations. If you need further assistance or have any questions in the...
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Always available and very helpful
Reply from Carol Zink-Mailloux
December 30th, 2025 04:31 PM
Your feedback is valued, Dillon. I'm glad to know that my availability and assistance were beneficial to you. If you need any further support or have more questions, please don't hesitate to contact me.
Carols team helped us along this entire process, as first time home buyers we were nervous and unsure of how everything worked. They answered all of our questions, and were so kind and courteous. We would definitely recommend Waterstone to...
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Reply from Carol Zink-Mailloux
December 29th, 2025 02:46 PM
I appreciate you sharing your experience, Laurynn. It means a lot to know that my team's support made a difference for you as first-time home buyers. Guiding you with kindness and clarity is always my priority, and I'm glad we could assist...
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Everyone was very communicative and my questions throughout the process were always answered right away. Given the potential unpleasantness of getting a divorce mortgage, Carol and Ray made this a breeze!
Reply from Carol Zink-Mailloux
December 29th, 2025 06:10 PM
Thank you for taking the time to share your experience, Taury. I'm pleased to hear that Ray and I were able to make the process of getting a divorce mortgage manageable for you. Ensuring your questions are addressed promptly is always important...
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I really enjoyed the quick communication and the way I felt cared for
Reply from Carol Zink-Mailloux
December 26th, 2025 05:04 PM
It's wonderful to know that you appreciated the quick communication and felt cared for throughout the process. Making sure you have a smooth experience is always my goal. If you have any more questions or need further assistance, please feel...
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About
At Waterstone Mortgage, we're dedicated to providing the best mortgage lending experience possible. We know that home purchases are often the largest investments our clients will make in their lifetimes, and we do everything in our power to make each venture memorable and enjoyable. We offer a wide array of unique loan products and we're experts at matching clients up with programs that fit their individual circumstances. When it comes to anticipating needs, answering questions, and providing updates on loan status, we're known for our responsiveness.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
2000
Time Zone
Eastern Standard Time (EST)
Disclaimer
Waterstone Mortgage Corporation (NMLS #186434) is headquartered in Brookfield, Wisconsin, and is a wholly owned subsidiary of WaterStone Bank SSB (NASDAQ: WSBF). Equal Housing Lender. All loan requests are subject to credit approval and program guidelines. Information published on this site should not be construed as legal advice or credit counseling. Waterstone Mortgage Corporation is not a licensed real estate broker. Any advertisement on this page is an advertisement for real estate financing only and should not be construed as an advertisement for the sale of real estate. Disclosures & Licenses: https://www.waterstonemortgage.com/policies/disclosures-licenses General Disclaimer: https://www.waterstonemortgage.com/policies/terms-conditions