Carlsbad, CA
Carlsbad, CA
Golden Empire Mortgage, Inc. is a privately held, full-scale mortgage banker with more than 75 retail branches throughout California, Arizona, Oregon and Washington. Family owned, GEM Mortgage division, offers a wide array of mortgage produ... Show More
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Prompt and helpful
Reply from Melissa Sparks
December 22nd, 2025 04:56 PM
Your feedback is valued, Polina. I'm pleased to hear that I could be of service. If you ever need further assistance or have questions down the road, I'm here to help.
Melissa was incredible to work with! I had limited knowledge about the lending process when I applied for a home loan in the fall of 2025. Melissa's expertise, guidance, and genuine kindness allowed me to feel optimistic and confident about,...
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Reply from Melissa Sparks
December 10th, 2025 05:25 PM
Tonya, I'm pleased to know that my expertise and guidance helped make your home loan journey a positive experience. It's fulfilling to hear that you felt supported and informed throughout the process. I always strive to address each challenge...
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Everything... Super helpful, informative, patient, and very pleasant.
Reply from Melissa Sparks
December 4th, 2025 06:25 PM
Your positive feedback is greatly appreciated, Linda. I'm glad to hear that my assistance was beneficial to you. If you need any further information or help in the future, don't hesitate to get in touch.
There was excellent communications from Melissa. She sent friendly reminders of documentation that was required. i appreciated her professionalism and knowledge of the process. It was easy to work with her. She always was respectful of me.
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Reply from Melissa Sparks
November 13th, 2025 03:15 PM
It's great to know that you found the communication helpful and the process straightforward, Joan. Keeping everything clear and easy for you was a priority, and I'm glad that my reminders and support were beneficial. Your kind words about my...
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Where do I even begin with Melissa? She was an absolute rock throughout one of the most stressful and emotionally charged real estate experiences we’ve ever had. From the moment we started this process, Melissa demonstrated professionalism,...
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Reply from Melissa Sparks
November 3rd, 2025 09:10 PM
I'm deeply touched by your heartfelt review, Danielle. Navigating such a challenging real estate experience with you was an honor, and I'm truly glad I could support and advocate for you every step of the way. Your trust in my ability to guide...
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Communication and clarity. ONE person point-of-contact who was thoroughly familiar with personal needs desires goals plans and actually remembed and used that info along the way. Available and responsive. Thorough knowledge of the process and...
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Reply from Melissa Sparks
October 23rd, 2025 03:12 PM
I appreciate your thoughtful feedback, Stephen. Being your single point of contact throughout the process and ensuring you felt informed and at ease was a priority for me. It's great to hear that my efforts made your home financing experience...
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Melissa was very informative as to what was happening at each stage of the loan process. She was able to answer any questions I had and made herself very accessible to do so. She was friendly and professional and patient. she also kept me on...
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Reply from Melissa Sparks
October 9th, 2025 03:39 PM
I'm glad to hear that your experience went smoothly, Melody. Ensuring you were well-informed and comfortable at every stage was a key focus for me, so I'm pleased I could make the process easier for you. Your recommendation means a lot, and...
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Melissa went out of her way with her management to match the rate that we wanted. She was always available when we had questions and alsways kept ylus updated throughout the whole process
Reply from Melissa Sparks
September 18th, 2025 01:55 PM
I'm grateful for your feedback, Uyen. It was my priority to ensure you secured the rate you desired and to be there whenever you had questions. Keeping you informed throughout the process was important to me, and I’m glad to hear it made a...
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Melissa was always willing to answer any and all questions we had throughout the process. She was very patient and kind and willing to take time.
Reply from Melissa Sparks
August 28th, 2025 02:08 PM
Thank you, Susan, for your kind words. I'm glad to hear that my approach resonated with you and that I could provide the patience and support needed throughout the refinancing process. It's important to me that my clients feel comfortable and...
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Melissa epitomizes professionalism: she is communicative, knowledgeable, friendly, supportive, detail-oriented, hard-working and responsive. She not only prepared us for every step in the process, but she was happy to answer any questions that...
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Reply from Melissa Sparks
August 25th, 2025 02:49 AM
Thank you, Chad, for such a thoughtful review. I'm delighted to know that my approach made the refinancing process clearer and more manageable for you. Your kind words about my communication and attention to detail resonate deeply, as those...
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About
Golden Empire Mortgage, Inc. is a privately held, full-scale mortgage banker with more than 75 retail branches throughout California, Arizona, Oregon and Washington. Family owned, GEM Mortgage division, offers a wide array of mortgage products with a focus on quality, compliance, and unmatched customer service. In 2016, the company is on track to fund in excess of $2 billion in mortgages and for each of the past four years has been recognized as one of the Top Mortgage Bankers in America and 50 Best Companies to work for by Mortgage Executive Magazine. Golden Empire Mortgage was founded in 1987 and is based in Bakersfield, California.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)