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Yvonne was on top of getting my loan through. She was attentive, answered questions, returned calls or texts promptly. Was a professional.
Gloria Jackson was great keeping me informed and up-to-date on all the information I needed,
If I had to do it again, I would choose Gloria Jackson again.
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Excellent communication and a desire to be helpful
Reply from Wendy Baker
October 11th, 2022 05:42 PM
Thank you very much for the kind words it was my honor to work for you
This is the second time we have worked with Gloria on buying a house. She is the best I have ever seen at this. I would recommend her to anyone buying a house. Especially first time buyers because she is with you every step of the way.
Gloria was thorough, punctual, and was always available to answer any questions we had about the mortgage process. I really enjoyed working with her.
There was so much support during the whole process. Whenever I had a question, I got a quick response. It made the process less stressful.
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Birmingham
Rachel stays close throughout the process and communicates clearly and effectively.
Reply from Rachel Trowbridge
September 20th, 2022 02:35 PM
Thank you so much Dylan! You were a pleasure to work with, and I hope you and your beautiful family enjoy your new home!
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Wendy made everything easy and explained the whole process for us.
Reply from Wendy Baker
January 4th, 2024 05:25 PM
I'm so pleased to hear that you found our process to be easy and well-explained, Jacob! Your kind review and 5-star rating mean a lot to me. It's been a pleasure assisting you at First Federal Bank. If you need any more help in the future,...
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Wendy was very responsive to any questions and in a timely manner.
Reply from Wendy Baker
January 4th, 2024 05:26 PM
I'm absolutely thrilled to hear you had such a positive experience, Lewis. Responsiveness is something I strive for, and I'm glad I was able to meet your expectations. Your feedback means a great deal to me and the entire team at First Federal...
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I wish that the went a little more smoother. The process would discourage someone from buying a home.
Reply from Wendy Baker
January 4th, 2024 05:26 PM
I appreciate your honesty, Shavonne, and I'm sorry to hear that you found the process discouraging. At First Federal Bank, we strive to make home buying as smooth and simple as possible for our clients. Your feedback is valuable and will help...
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About
First Federal Mortgage's experienced Lending Specialists are located throughout the state of Alabama, including Athens, Birmingham, Florence, Gadsden, Huntsville, Mobile, Orange Beach, and Tuscaloosa.
Click here to find a location near you.
Our mortgage loan specialists have access to the best loan products available in the country. What makes our mortgage division special is the willingness for our loan officers to go above and beyond the call of duty in making the loan application process as smooth and efficient as possible.
Since our original charter in 1958, First Federal Bank has been providing financial services that exceed the expectations of our customers. First Federal Bank is a full service community bank headquartered in Tuscaloosa, AL.
Whether you need to purchase a new home, need a bridge loan, need to refinance or establish an equity line of credit, our mortgage loan department can offer you the right loan for your situation. Click here to find a loan specialist.
So when you are in need of financial help for a mortgage loan, an equity line of credit, or BOTH, First Federal Mortgage is there for you. We'd love to make you a part of our growing family of customers. You will love banking with us!