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Envoy Mortgage - Baltimore Branch, Bel Air, MD

Bel Air, MD

4.92

(738)

Mortgage

Mortgage Loan Officer

Contact Info

(410) 670-4967

Bel Air, MD

https://www.envoymortgage.com/

Location & Business Hours

Business Hours

Wed

8 AM to 5 PM

Thu

8 AM to 5 PM

Fri

8 AM to 5 PM

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4.92

(738)

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Clear factual Communication is important especially for a first time buyer, that did not happen. I didn't feel like anyone was looking out for my best interest at all and When I communicated about how unhappy I was I was constantly told the...

They communication and responsiveness made this transaction process, smooth and efficient. our loan officer in addition gave us helpful guidance.

Reply from Jake Smith

September 14th, 2026 01:53 PM

Melissa, I'm pleased to hear that the communication and responsiveness made your transaction process smooth and efficient. Thank you for acknowledging the helpful guidance provided by our loan officer.

Jake was great to work with. Personable and always available to answer any of my questions. Always got back to me in a timely manner. Would work with him and his team again.

Zac Hayes was great and kept on top of the whole process

Reply from Zachary Hayes

September 11th, 2026 01:09 PM

Anne, I'm glad to hear that you felt I was able to effectively manage the process. Thank you for your kind words and for trusting me with your mortgage needs.

As first time homebuyers Envoy handled us with such great care. The constant communication and information given made the process so easy.

Reply from Jake Smith

September 11th, 2026 01:25 PM

Tierra, I'm glad to hear that you felt well taken care of during your first homebuying experience with Envoy. It's great to know that the communication and information provided made the process easier for you.

Home buying is one of THE most stressful things a person can do. Having a great lender can take some of that stress off your shoulders. Jake and Tiffany were responsive, knowledgeable and easy to work with.

Jake and Tiffany and I think Alan were fantastic, professional, and frankly made the mortgage process seamless and pain free.

Reply from Jake Smith

August 21st, 2026 02:15 PM

Joseph, I'm grateful for your positive feedback about the experience with me, Tiffany, and Alan. It's wonderful to know that we could make the mortgage process seamless and pain-free for you.

Great to work with!

Reply from Jake Smith

August 18th, 2026 02:05 PM

Cynthia, I'm pleased to hear that you found it great to work with me. Thank you for your kind words!

Communication was very good. The only suggestion I would make is on some communications that are boiler plate, I would recommend editing some of the information that is either incorrect, no longer current and/or already completed to avoid any...

Reply from Jake Smith

August 10th, 2026 09:03 PM

Colleen, I appreciate your feedback on the communication process. I'm glad to hear it was generally good, and I value your suggestion regarding the boilerplate communications. I'll certainly take it into consideration to improve clarity and...

1. Paying attention to details and ensuring documents are correct before sending them for me to review.2. Responsiveness to calls / text messages etc. typically took more than one or two days and I had to request the information repeatedly3....

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About

Founded in 1997, Envoy Mortgage is an independently owned, full-service mortgage lender headquartered in Houston, TX. As a Fannie, Freddie and Ginnie approved seller/servicer, Envoy branches offer a full menu of loan products with locations across the U.S. Licensed in 49 states, Envoy branches provide outstanding customer service by offering a full menu of loan products with the tools, expertise and technology needed to support all functions of the mortgage process. For more information, visit http://www.EnvoyMortgage.com. Envoy Mortgage, Ltd. NMLS #6666.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Specialities

CONVENTIONAL LOANS

FHA LOANS

DSCR LOANS

VA LOANS

JUMBO LOANS