Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
Sat
closed
View All days
Search Reviews
Search
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
Jeff and team were great! They communicated with us every step of the way. We were always informed through the process.
Reply from Jeffery Brooks
May 8th, 2026 05:01 PM
Tyana, I'm glad to hear that you felt well-informed throughout the process and that my team and I could provide great communication. Your feedback is appreciated, and if there's anything more you need, please don't hesitate to reach out.
You made the process easy and communicated with me every step of the way.
Reply from Jeffery Brooks
May 6th, 2026 01:52 PM
Linda, I'm grateful to hear that you found the process easy and appreciated the communication throughout. If there's anything else I can assist you with, please let me know.
As a first time home buyer, words can not express how wonderful Jeff and his team were! Jeff, Robert and Lori THANK YOU! From the time we first applied until the day we closed the process was seamless. If you aren't choosing Highlands Residental...
read more
Reply from Jeffery Brooks
May 6th, 2026 06:33 PM
LaDawn, I'm so happy to hear that your first home buying experience was seamless with the help of Robert, Lori, and me. Your kind words mean a lot to us, and I'm grateful you chose Highlands Residential Mortgage for this important journey....
read more
Anthony was clear, great listener , always acting with his customer interests in mind. He was helpful and ready to clarify any questions and above it all, he was fast. I would work again and recommend him to any friend. Thank you Anthony!
read more
Reply from Anthony D'iorio
May 4th, 2026 02:51 PM
Thank you so much for your kind words, David. I'm glad to hear that you found my communication clear and the process swift. It's always my priority to act in my customers' best interests, and I'm pleased to know you felt supported. If you ever...
read more
Quick close, decent interest rate.
Reply from Craig B. Nichols
August 2nd, 2026 04:17 PM
We did everything we could. Thanks
Jeff and Robert were responsive and thorough!
Very much appreciated
Reply from Jeffery Brooks
May 4th, 2026 04:23 PM
Daniel, I appreciate your kind words about the responsiveness and thoroughness you experienced with Robert and me. If there’s anything more you need or any questions you have, feel free to reach out.
Dedication to expedited processes
Reply from Craig B. Nichols
April 30th, 2026 03:07 PM
Jayden, I appreciate your recognition of my dedication to expedited processes. It's important to me to ensure a smooth and efficient experience for my clients. Thank you for your feedback!
I would go back to Jeff again , process was very smooth. they connect with you 2-3 times a week to make sure everything is going great . Love this company a lot . They made everything easy for me .
Reply from Jeffery Brooks
April 30th, 2026 01:31 PM
Mary, I'm glad to hear that the process was smooth for you and that the consistent communication was helpful. It's wonderful to know you had such a positive experience with Highlands Residential Mortgage. If you ever need assistance in the...
read more
It was great woeking with Mr. Craig. We are first time buyers and knew little to nothing about the ins and outs of the whole process. Craig was informative and there to answer all our questions and put our worries at ease. We were funded and...
read more
Reply from Craig B. Nichols
April 28th, 2026 01:34 PM
Lee, I'm glad to hear that I could assist you as first-time buyers and help ease your worries throughout the process. It's wonderful to know that you are now homeowners. Thank you for your kind words and for choosing to work with me!
Craig was very helpful through the whole process. Professional and understanding in all the things I needed to to do along the way. Its was a pleasure and a blessing to have met him. I highly recommend him If you're looking to purchase a home....
read more
Reply from Craig B. Nichols
April 28th, 2026 12:39 PM
Christopher, I appreciate your kind words and recommendation. I'm pleased to know that you found the process helpful and professional. It was truly a pleasure to assist you in your home purchase. Thank you for entrusting me with this important...
read more
61–70 of 1653
About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
Disclaimer
