Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
Craig is always very communicative throughout the loan process. Goes the extra mile to get things done quickly and to the best interest of our mutual clients.
Reply from Craig Nichols
February 6th, 2025 03:24 PM
Thank you Mary, it was an honor working with you and for your clients!! Onto a successful 2025 together!!
Jeff is very helpful and communicative
Reply from Jeffery Brooks
February 8th, 2025 12:12 PM
Shafali, it was a pleasure working with you! I appreciate you taking the time to share your experience and I'm so glad I could make the process smooth and easy for you. I look forward to helping you with any future mortgage needs.
Craig was ontop of everything. Always answered our questions, super knowledgeable and was super fast to complete the process. Went above and beyond!
Reply from Craig Nichols
February 3rd, 2025 03:58 PM
Thank you Mrs. Morales, I was honored to help you guys get into this beautiful new home!! I hope you enjoy it for many years to come!!
It was overall a good experience
Reply from Anthony D'iorio
February 6th, 2025 02:02 PM
Thanks, Sri. I appreciate you taking the time to leave a review. I'm glad to hear your overall experience was positive. I always strive to provide the best possible service, and while I'm happy things went well, I also see this as an opportunity...
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easy communication, smooth closing, quick delivery
Reply from Anthony D'iorio
February 5th, 2025 03:10 PM
Minlu, I really appreciate your 5-star review and the positive feedback. It's always my goal to ensure the mortgage process is as seamless as possible, so I'm thrilled to hear about your experience with easy communication, smooth closing, and...
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I had a great experience with Highland Residential Mortgage. They were attentive, followed up consistently, and took the time to understand my needs. Finding the right loan for my unique situation was a priority for them, and they made the...
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Reply from Jeffery Brooks
February 1st, 2025 05:22 PM
Emily, thank you so much for the wonderful review! I'm so glad to hear you had a great experience with us at Highlands Residential Mortgage. It means a lot to me personally to know that we were able to make the process smooth and stress-free...
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Excellent communication
Reply from Jeffery Brooks
January 28th, 2025 01:26 PM
I'm thrilled to hear you found our communication to be excellent, Lori. It's my top priority to ensure the mortgage process is as smooth and straightforward as possible. I appreciate your positive feedback and the 5-star rating. It was a pleasure...
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Craig is consitent, knowledgable and very responsive. A great resource for our second loan with Highland mortgage!!
Reply from Craig Nichols
January 22nd, 2025 04:11 PM
Thank you Mr. Harper I was honored to help again and get you guys in to this beautiful home!
10/10 experience all around. I would recommend Jeff + team to anyone.
Reply from Jeffery Brooks
January 12th, 2025 09:31 PM
I'm truly humbled by your positive feedback, Brooke! It's fantastic to know you had a 10/10 experience with our team at Highlands Residential Mortgage, Ltd. Your recommendation means a lot to us. Looking forward to assisting you again in the...
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poor communication. His team was not communicating with each other regarding what was needed - I had asked if he had everything, and he said yes, to then be told the week of closing that his team was missing documents. From my understanding,...
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Reply from Anthony D'iorio
January 12th, 2025 05:36 PM
I'm really sorry to hear about your experience, Ashby. It's clear that we didn't meet your expectations and for that, I apologize. Communication is key in our business and it seems we fell short in your case. I'll be looking into your case...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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