CrossCountry Mortgage | Branch NMLS #1616039's Cover Image

CrossCountry Mortgage | Branch NMLS #1616039, Lacey, WA

Lacey, WA

4.93

(267)

Mortgage

Mortgage Loan Officer

Contact Info

(877) 351-3400

2533025877

Lacey, WA

https://crosscountrymortgage.com

Search Reviews

Write a Review

4.93

(267)

Filter by Date

Range

Filter by Rating

5 Star

98%

4 Star

3 Star

2 Star

1 Star

Love the online app and the team!

Reply from Malcolm Miller

December 4th, 2024 01:28 AM

I'm thrilled to hear that you had a positive experience with the online app and our team, Carrie! Your feedback is greatly appreciated and we aim to continue improving our services at CrossCountry Mortgage, LLC. Remember, I'm here to assist...

Great service!!

Reply from Malcolm Miller

November 17th, 2024 01:54 AM

I'm thrilled to hear that you had a great experience, Frieda! It was my pleasure to assist you, and I'm overjoyed that you found my service satisfactory. Always here to make your mortgage process easy and seamless at CrossCountry Mortgage,...

Super helpful throughout the whole process. Gave amazing advice and got us started on the right foot.

Reply from Malcolm Miller

November 15th, 2024 04:42 PM

I'm really glad to hear that you found my advice helpful, Tyrese! Ensuring you got off on the right foot was my top priority. Your positive feedback means a lot to me and the entire team here at CrossCountry Mortgage, LLC. Keep in mind that...

Everyone worked diligently together and I am quite grateful for that.

Reply from Malcolm Miller

October 5th, 2024 02:46 PM

I'm truly glad to hear that you had a positive experience with us at CrossCountry Mortgage, LLC, Erika! Your kind words mean a lot. Your satisfaction is our highest priority, and it's delightful to know that our team's dedication met your expectations....

I was kept abreast of the progress at all times. Always attentive to my questions or concerns and would return a call if I left a message. Everything was transparent at all times and I felt comfortable at all times with Malcom and his Staff....

Reply from Malcolm Miller at CrossCountry Mort...

September 9th, 2024 05:09 PM

We try our best to make sure people FULLY understand and engage with the process. This way they're making the best decisions they can all the way through. This way they're comfortable asking questions, bringing solutions and partnering. This...

Excellent communication and great team.

Reply from Malcolm Miller

August 5th, 2024 08:55 PM

I'm thrilled to hear you had such a positive experience with us, Hector. Thank you for taking the time to share your feedback and for the stellar rating. Here at CrossCountry Mortgage, LLC, we pride ourselves on our communication and teamwork,...

True to his word on working hard to get us closed ahead of scheduled.

Reply from Malcolm Miller

July 27th, 2024 02:34 PM

I'm delighted to hear that you were satisfied with the process, Margaret. Your feedback means a lot to me. I always aim to work as efficiently as possible to exceed my clients' expectations. Thank you for choosing CrossCountry Mortgage, LLC....

Malcolm and his team set the industry standard in customer service. Malcom would call me o once a week and give me detailed updates on where we were in the process. This was much appreciated as I was buying a home from out of state.

Reply from Malcolm Miller

July 27th, 2024 02:31 PM

I'm thrilled to hear that you were satisfied with our service, Oscar. It was a pleasure assisting you throughout the process, especially considering the unique challenges of buying a home from out of state. Your feedback is immensely appreciated...

Malcolm is a "pick up the phone guy." No phone tree, just a person to talk with. He has a great team.

Reply from Malcolm Miller

July 5th, 2024 05:49 PM

I'm glad to hear you had such a positive experience, Morris! It's important to me to be as accessible as possible for my clients, so I'm delighted that you found my personal approach helpful. My team at CrossCountry Mortgage, LLC and I are...

Friendly staff that competently handled my application.

Reply from Malcolm Miller at CrossCountry Mort...

June 24th, 2024 11:41 PM

Hi Marcy, I'm thrilled to hear that you had a positive experience with our team! We strive to provide competent, friendly service to each and every one of our customers. Your kind words mean a lot to us, and I'm glad we could assist you with...

91–100 of 267

About

Your journey to homeownership deserves a personalized touch. As dedicated mortgage loan officers, we are here to deliver just that. Whether you're a first-time homebuyer or you're a veteran homeowner looking to refinance or invest, we provide a selection of mortgage options tailored to fit your individual needs. From FHA and VA loans to conventional and jumbo mortgages, we have the tools to help you navigate your path with confidence. Expect a transparent process, with clear communication and guidance every step of the way, from your initial application to the closing table. Let's work together to find your ideal home loan solution and bring your dream of homeownership to life.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

Licenses