Top 5%
Monica Jones at CrossCountry Mortgage
Branch Manager / Executive Loan Advisor | NMLS #29...
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Benicia, CA. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner consideri... Show More
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We spent many months looking for a home to meet our unique needs. Monica and her team made it easy to go through the prequalification process. After the lenghthy search process we had the opposite experience with new home and a sprint to the...
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Reply from Monica Jones
September 2nd, 2025 02:47 PM
Emily, I appreciate your review and I'm glad that we could support you throughout both the lengthy search and the quick closing process. Ensuring a smooth prequalification and adapting to unexpected timelines is important to me, and I'm happy...
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at team Jones was amazing. I thought I would be overwhelmed, but they helped me through the process and we're very responsive to all my questions. I can't thank them enough for how easy they made this process for me.
Reply from Monica Jones
September 1st, 2025 05:28 PM
Thank you, Louis, for your thoughtful review. I'm so glad to hear that we could help make the process easier and less overwhelming for you. Responsiveness to your questions is something I take seriously, and I'm thrilled to know it made a difference...
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As a first time homebuyer, I thought I would be overwhelmed by the process but everyone at team Jones ,cross country mortgage, was very responsive and made everything move smoothly. I can’t thank them enough for how helpful they were through...
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Monica and her team were fantasti. Can not believe how efficient the process was and the level of communication they provided throughout the process. She made it feel like we were her only client.
Reply from Monica Jones
August 26th, 2025 03:43 PM
Thank you, Arjav, for your generous review. I'm really glad to know that the efficiency and communication during the process stood out to you. It's important to me to make every client feel valued and supported, so it's wonderful to hear that...
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Monica and her team were absolutely the best! They were so attentive throughout the whole process.
Reply from Monica Jones
August 9th, 2025 12:50 PM
Thank you, Thomas, for your kind words. I'm really pleased to hear that you felt well-supported throughout the process. Attentiveness is something I strive for, and it's great to know it made a difference for you. If you have any further questions...
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Monica and her team always respond quickly to our many questions and check in regularly with us to be sure we know the timeline of our refinance. Buying our home and then a year later refinancing with CrossCountry was smooth and efficient each...
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Reply from Monica Jones
August 4th, 2025 09:36 PM
Thank you, Lauren, for sharing your experience. I'm glad to hear that the refinancing process was smooth and efficient for you. Your satisfaction with timely responses and regular communication is truly important to me. It was a pleasure to...
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Very Helpful with securing our loan. Made it a seemless process.
Reply from Monica Jones
July 18th, 2025 03:23 PM
I'm delighted to hear that the process was seamless and that I could assist in securing your loan. Your feedback means a lot to me, and it was my pleasure to help. If you have any other questions or need further assistance, feel free to reach...
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The process was clear, fast and they keep constant communication of all required steps to follow.
Reply from Monica Jones
June 26th, 2025 03:15 PM
I'm thrilled to hear that the process was clear and efficient for you. It was a pleasure to assist you, and I'm glad that the communication met your expectations. Thank you for your feedback.
Great company and very professional on every step of the process.
Always ready to help
Reply from Monica Jones
June 17th, 2025 08:51 PM
Thank you for your kind words, Danny. I'm glad to have been able to assist you. If you need any further help, please feel free to reach out.
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About
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Benicia, CA. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #290779 | Branch NMLS #1754567
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Specialities
Conventional Loans
FHA Loans
VA Loans
USDA Loans
Jumbo Loans
Adjustable-Rate Mortgages (ARMs)
Fixed-Rate Mortgages
Reverse Mortgages
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Year Started
2003
Time Zone
Pacific Standard Time (PST)
Licenses
- 290779
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CrossCountry Mortgage, LLC
2160 Superior Avenue, Cleveland, OH 44114
NMLS3029 | MB.803095