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Monica Jones - CrossCountry Mortgage

Name: Monica Jones - CrossCountry Mortgage
Address: 177 Military E, Benicia, California, 94510
Telephone: +1-925-339-1764
Rating: 4.93

Branch Manager / Executive Loan Advisor | NMLS #29...

4.93

(299)

Mortgage

Mortgage Loan Officer

Contact Info

(925) 263-9522

Benicia, CA

https://www.ccm.com/Monica-Jones

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4.93

(299)

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Grateful to close on time and all the hard work that goes behind close doors

Overall I had a good experience. I did feel the communication was lacking. I had a question about the closing process and the entire office was unreachable. I never got an explanation as to why multiple people in the same office were not available....

Reply from Monica Jones

May 25th, 2026 03:27 PM

Francisca, I'm glad to hear that your overall experience was good, but I'm sorry for the communication issues you encountered during the closing process. I understand how important timely communication is, and I regret any stress this caused....

The process was so smooth and quick! The whole team was so kind. Thanks!

Reply from Monica Jones

May 21st, 2026 08:02 PM

Chelsea, I'm happy to hear that the process went smoothly and quickly for you. I appreciate your kind words about the team, and I'm glad we could provide a positive experience. If there's anything else I can do for you, just let me know!

Team Jones was very supportive of my (at times) technical difficulties.

Reply from Monica Jones

May 11th, 2026 04:38 PM

Linda, I'm pleased to hear that Team Jones was able to support you through any technical difficulties you encountered. It's important to me that we provide assistance whenever needed, ensuring a smooth experience for you. If there's anything...

On behalf of my wife and I, we would sincerely like to thank Monica as well as Team Jones for guiding us every step of the way during this selling/buying process. Each and every person we interacted with showed the upmost professionalism, suppprt...

Reply from Monica Jones

May 6th, 2026 06:05 PM

I'm grateful for your kind words, Justin. It's appreciated to hear that you and your wife felt supported and cared for by Team Jones throughout the process. I'm pleased to know our professionalism and support helped make your transition to...

very personable and knowledgeable her team was always at the ready

Reply from Monica Jones - CrossCountry Mortgag...

April 7th, 2026 03:16 PM

I'm glad to know you found my approach personable and my knowledge helpful, Rochelle. It's important to me to ensure my team is always ready to assist, and I'm pleased this made a positive impact on your experience. Should you have any questions...

As first-time homebuyers, we couldn’t have asked for a smoother process. Everything was clear, well-organized, and easy to follow from start to finish. The entire team was incredibly helpful, responsive, and made what we expected to be stressful...

Reply from Monica Jones - CrossCountry Mortgag...

April 6th, 2026 05:34 PM

I'm grateful for your kind words, Jadene. It's wonderful to hear that the process was clear and well-organized for you as first-time homebuyers. Making the experience as simple and manageable as possible is always my aim, and I'm pleased that...

Monica and her team were very knowledgeable and professional. As a first time home buyer, they made us feel comfortable and answered all questions and concerns we had.

Reply from Monica Jones

March 20th, 2026 03:26 PM

Thank you for your feedback, Violet. I'm pleased to hear that you felt comfortable and supported as a first-time home buyer. Providing knowledgeable and professional assistance is a priority for me, and I'm glad it contributed positively to...

Efficent process, friendly staff, reduced fees. Love this team

Reply from Monica Jones

March 11th, 2026 02:15 PM

Your kind words mean a lot, Ingrid. I'm pleased to know that you found the process efficient and appreciated our staff's friendliness. It's great to hear that our efforts to keep fees reduced resonated with you. If there's anything else I can...

Excellent assistance in refinancing our home. Very fast and efficient! Monica and Team helped us with every question we had. Always a great experience working with Cross Country and Team Jones!

Reply from Monica Jones

March 9th, 2026 07:23 PM

Thank you for sharing your experience, Roberto. I'm glad to hear that the refinancing process went smoothly for you and that I could assist with your questions. Providing fast and efficient service is important to me, and knowing it led to...

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About

Welcome to CrossCountry Mortgage, Inc. We’re a mortgage lending & refinancing company with a team of licensed professionals dedicated to serving you. With our competitive rates, broad product portfolio & commitment to customer service, we provide more than just mortgages — we provide meaningful home financing experiences that last a lifetime. What We Do: We begin the lending process by earning your trust. We listen to you, understand your goals, assess your financial situation, & review your loan options to find the best solution. Then we guide you from start to finish. We explain your loan program so you know exactly what’s happening & what you need to do at each step along the way. Services in San Francisco, Benicia, Vallejo, & Bay Area

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Conventional Home Loan

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Conventional Loans

FHA Loans

VA Loans

USDA Loans

Jumbo Loans