Top 5%
Monica Jones at CrossCountry Mortgage
Branch Manager / Executive Loan Advisor | NMLS #29...
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Benicia, CA. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner consideri... Show More
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🥺 Hitting Rock Bottom and Being denied refinancing from my bank. I was referred to from a friend. With the help with Monica and Team Jones , 🥹 I was able to refinance my Home ! With health problems and a temporary jobs . They were able to...
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Coming from an a adjustable-rate Mortgage and being denied for refinancing for years by my existing bank 🥹. I was reccomended to Monica Jones, from a friend . Giving it a chance I realized I had nothing to lose.. to make it short. They kept...
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Reply from Monica Jones
June 8th, 2026 04:03 PM
Everett, I'm grateful to hear that we could assist you in securing a fixed-rate mortgage after your previous challenges. It's wonderful to know that our communication and efforts made a positive difference for you. Thank you for your kind words,...
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Grateful to close on time and all the hard work that goes behind close doors
Reply from Monica Jones
June 1st, 2026 08:43 PM
Thanks so much for sharing your thoughts with us! We're always eager to hear from you and would love to connect further to learn how we can enhance our services. Please reach out at your convenience!
Overall I had a good experience. I did feel the communication was lacking. I had a question about the closing process and the entire office was unreachable. I never got an explanation as to why multiple people in the same office were not available....
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Reply from Monica Jones
May 25th, 2026 03:27 PM
Francisca, I'm glad to hear that your overall experience was good, but I'm sorry for the communication issues you encountered during the closing process. I understand how important timely communication is, and I regret any stress this caused....
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The process was so smooth and quick! The whole team was so kind. Thanks!
Reply from Monica Jones
May 21st, 2026 08:02 PM
Chelsea, I'm happy to hear that the process went smoothly and quickly for you. I appreciate your kind words about the team, and I'm glad we could provide a positive experience. If there's anything else I can do for you, just let me know!
Team Jones was very supportive of my (at times) technical difficulties.
Reply from Monica Jones
May 11th, 2026 04:38 PM
Linda, I'm pleased to hear that Team Jones was able to support you through any technical difficulties you encountered. It's important to me that we provide assistance whenever needed, ensuring a smooth experience for you. If there's anything...
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On behalf of my wife and I, we would sincerely like to thank Monica as well as Team Jones for guiding us every step of the way during this selling/buying process. Each and every person we interacted with showed the upmost professionalism, suppprt...
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Reply from Monica Jones
May 6th, 2026 06:05 PM
I'm grateful for your kind words, Justin. It's appreciated to hear that you and your wife felt supported and cared for by Team Jones throughout the process. I'm pleased to know our professionalism and support helped make your transition to...
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Exceptional staff and smooth process from start to finish!
Great experience with team jones! Very responsive and understanding. Would definitely recommend!!
very personable and knowledgeable her team was always at the ready
Reply from Monica Jones - CrossCountry Mortgag...
April 7th, 2026 03:16 PM
I'm glad to know you found my approach personable and my knowledge helpful, Rochelle. It's important to me to ensure my team is always ready to assist, and I'm pleased this made a positive impact on your experience. Should you have any questions...
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About
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Benicia, CA. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #290779 | Branch NMLS #1754567
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Specialities
Conventional Loans
FHA Loans
VA Loans
USDA Loans
Jumbo Loans
Adjustable-Rate Mortgages (ARMs)
Fixed-Rate Mortgages
Reverse Mortgages
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Year Started
2003
Time Zone
Pacific Standard Time (PST)
Licenses
- 290779
Disclaimer
CrossCountry Mortgage, LLC
2160 Superior Avenue, Cleveland, OH 44114
NMLS3029 | MB.803095