Top 5%
Monica Hernandez
Escrow Officer
At WFG, reimagining the customer experience is fundamental to our ethos. Our real estate, lender, and title industry partners, along with their customers, are our "North Star." This inspired our Fifth Cornerstone: "Reimagine the Customer Ex... Show More
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Business Hours
Thu
8 AM to 5 PM
Fri
8 AM to 5 PM(Open now)
Sat
closed
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Reviews from Web
Very smooth process. We were able to close escrow without any problems. All the staff members are very helpful.
Reply from Monica Hernandez
March 24th, 2026 10:18 PM
Marilene, I'm glad to hear that everything went smoothly, and I'm grateful for your kind words about the team's efforts. If there's anything more we can do in the future, please let me know!
Good people and helpful . Always updating us of progress.
Reply from Monica Hernandez
March 24th, 2026 10:19 PM
I’m really grateful for your kind review, Marilene. Keeping you informed every step of the way is important to me, and I’m pleased it made a difference in your experience. Thank you for your trust!
Monica is one of my favorite escrow offiers officers to work with When her name shows up on contracts it always makes me feel at ease knowing how good she is
Reply from Monica Hernandez
March 24th, 2026 10:20 PM
Thank you so much, David! I feel the exact same when I see that you are the LO on a transaction we are working on together, looking forward to our next collaboration!
Thank you!
Reply from Monica Hernandez
March 24th, 2026 01:23 AM
You're very welcome, Heather! Thank you for taking the time to post a 5 star review! If there's anything else you need, feel free to reach out :)
Excellent communication and service as always from Monica!
Reply from Monica Hernandez
March 17th, 2026 01:36 AM
Aaaaaaw Lindsay! Thank you for the kind words, and thank you for taking the time to share your feedback! I appreciate you :)
great communication and easy transaction
Reply from Monica Hernandez
March 13th, 2026 06:25 PM
Yvette, I'm really pleased to hear that the transaction was smooth and communication met your needs. Thank you for sharing your experience!
Efficient, responsive, smooth, reliable, courteous,
Reply from Monica Hernandez
March 11th, 2026 09:33 PM
I'm grateful for your kind words, Ludovic. It means a lot to know that my efforts help create a reliable and smooth process for you. If there's anything else I can assist with, please feel free to reach out!
Wonderful experience!
Reply from Monica Hernandez
March 11th, 2026 09:34 PM
I’m glad to hear you had a wonderful experience, Jesse. It's always my aim to provide the best service possible during the resale process. Thank you for sharing your thoughts!
Exceptional service and incredible communication.
Reply from Monica Hernandez
March 11th, 2026 09:34 PM
I'm glad to hear you were satisfied with the service and communication, Jeffrey. Thank you for sharing your experience!
Monica Hernandez has received a review with 5 star rating from Brynn O
Reply from Monica Hernandez
February 17th, 2026 07:24 PM
Brynn, I truly appreciate your 5-star rating. Thank you!
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About
At WFG, reimagining the customer experience is fundamental to our ethos. Our real estate, lender, and title industry partners, along with their customers, are our "North Star." This inspired our Fifth Cornerstone: "Reimagine the Customer Experience,” driven by the First Cornerstone, “Everything we do is because of you.” WFG’s "Three Cs" — Communicate, Collaborate, and Co-exist — ensure an elevated customer experience. Our MyHome® platform streamlines transactions, enhancing transparency and communication. Using the Net Promoter Score® system, we’ve achieved "World Class" ratings, reflecting our commitment to exceptional service.
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Escrow Service
Title Insurance
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