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Michael Shannon, Ruoff Mortgage
Senior Loan Officer | NMLS# 1452143 | Ruoff Mortga...
Additional Licenses: NMLS# 1452143 | OH - MLO.049403.000.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is ... Show More
Location & Business Hours
Business Hours
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
Sat
closed
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Reviews from Web
Mike was patient and very understanding and he explained everything to me about the process step by step to make sure I understood
Reply from Michael Shannon, Ruoff Mortgage
September 17th, 2024 02:56 PM
Thanks Rosemary, It was wonderful working with you, enjoy your new home!
The timely updates on each step of the process kept me well informed every step of the way. Mike did a great job addressing questions and concerns..
Reply from Michael Shannon, Ruoff Mortgage
September 17th, 2024 02:55 PM
Thank you, Susan
Everything went smooth and not stressful, thanks so much!
Reply from Michael Shannon, Ruoff Mortgage
September 17th, 2024 02:54 PM
Thanks Jason, Happy to hear we were able to take the stress out of the process!
Mike was BEYOND amazing!!! From offer to close in 12 days! UNHEARD OF! He was attentive, prompt and professional. It was a pleasure to do business with him. I would 100% recommend Mike to any home buyer!
Reply from Michael Shannon, Ruoff Mortgage
September 17th, 2024 02:52 PM
Thanks Sherry, I'm always happy to hear that I helped make the process a little easier for my buyers.
Everything went really well.
Reply from Michael Shannon, Ruoff Mortgage
September 17th, 2024 02:50 PM
Thank you, Ashley.
A lot of miscommunication. Stated I wanted to put 30% down. During the day before closing, the loan officer changed it to 25% without my knowledge.
He was very patient with us. Quick to answers any questions we had and took the time to explain everything. He went above and beyond and got us exactly what we needed.
Reply from Michael Shannon, Ruoff Mortgage
September 17th, 2024 02:50 PM
Thank you, Mackenzie. It was my pleasure to help you with your purchase and I hope you love your new home!
Michael did a great job understanding my situation and replied to emails and messages promptly. The only points I would say can be improved are the time that took for the closing was longer than expected and I almost lost the seller due to...
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Good123456
Mike Shannon was incredible to work with! He was quick to respond ALWAYS! He made the entire process seamless! Thank you! We will definitely be working with Mike and the team in the future!
Reply from Michael Shannon, Ruoff Mortgage
September 17th, 2024 02:46 PM
Thank you for the kind review. We will be here if you ever need anything in the future.
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About
Additional Licenses: NMLS# 1452143 | OH - MLO.049403.000.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Specialities
Conventional
FHA
USDA
VA
Renovation Loans
New Construction
Down Payment Assistance Programs
Bank Statement Loans
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Memberships
- NMLS Member
Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
2016
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 1452143
- OH - MLO.049403.000
Hobbies
- Playing old man Soccer
- Guitar
- Brewing Beer
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Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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