Top 5%
Melisa Jones at CrossCountry Mortgage
Senior Vice President of Lending | NMLS #965518
Ottawa University
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in O'Fallon, MO. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner consider... Show More
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Communication.. there was a huge lack of communication throughout the whole process. We were told several things that once we made it to closing turned out to be complete opposite of what actually happened.
Reply from Melisa Jones at CrossCountry Mortga...
May 1st, 2025 04:33 PM
Jennifer, we are very sorry to hear you had a less than stellar experience. We appreciate your feedback and we are always working to be better and improve so thank you for taking the time to let us know. I hope we have an opportunity to help...
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Melisa was always prompt when answering my questions. There were changes that occurred because I had to change my job in the middle of the sale. But she was patient and her workers were also patient and pleasant. They really ease my anxiety...
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Reply from Melisa Jones at CrossCountry Mortga...
May 1st, 2025 04:33 PM
Thank you so much for the kind words and feedback. We were happy to help you and we're thankful for your trust and support!
Having the support and expertise it took to find and purchase a home, has changed my life! Thank you! I highly recommend this team. They act quickly and are very professional.
Reply from Melisa Jones at CrossCountry Mortga...
May 1st, 2025 04:33 PM
We are so happy for you and thank you for the kind words, trust and support! We are always here if you need anything in the future, congrats again!
Having the support and expertise it took to find and purchase a home, has changed my life! Thank you!
Reply from Melisa Jones at CrossCountry Mortga...
May 1st, 2025 04:33 PM
Thank you so much for the kind words and feedback - we are thrilled we could make a difference! Wishing you the best and always here if you need anything!
Melissa was extremely helpful and friendly during the entire process. She made a stressful situation stress-free and I would recommend her to anyone!
Reply from Melisa Jones at CrossCountry Mortga...
May 1st, 2025 04:33 PM
Thank you David for the kind words and review - we appreciate clients like you, your trust and support!
Melisa Jones at CrossCountry Mortgage has received a review with 5 star rating from Hung H
Reply from Melisa Jones at CrossCountry Mortga...
February 6th, 2025 01:56 PM
Thank you for the 5 star review and comments! I am not sure why it's just now posting but we appreciate your business and support and we're here if you need anything in the future!
The quick feedback during and after the purchase!
Reply from Melisa Jones at CrossCountry Mortga...
May 1st, 2025 04:33 PM
Thank you Hung, we are so happy for you on your first home purchase and thank you for trusting us in this process!
Kendra was amazing throughout this entire process. Very grateful for her
Reply from Melisa Jones at CrossCountry Mortga...
May 1st, 2025 04:33 PM
Thank you for the review and we are glad to hear you had a great experience with Kendra, she is incredible! We are always here if you need anything in the future!
The whole process was easy and relatively painless
Reply from Melisa Jones at CrossCountry Mortga...
May 1st, 2025 04:33 PM
Thank you Jonathon for the review and kind words - we love the feedback! Hoping you are enjoying your home and thank you for supporting our business!
First time home buyer. They made it easy, listed out everything we needed, and sent us reminders when we needed them.
Reply from Melisa Jones at CrossCountry Mortga...
May 1st, 2025 04:33 PM
Thank you Tessa, we love the feedback and we LOVE our first time homebuyers! Thank you for trusting us and supporting our business!
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About
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in O'Fallon, MO. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #965518 | Branch NMLS #2730701
Products & Services
Mortgage Loan Officer
Jumbo Home Loan
Down Payment Assistance
Conventional Home Loan
Mortgage Refinance
Construction Loan
Bridge Loans
Medical Professional Mortgages
Fixed Rate Mortgages
Adjustable Rate Mortgages
USDA Loans
Specialities
Conventional Loan
VA Loan
Jumbo Loan
Fixed Rate Mortgage
Adjustable Rate Mortgage
FHA Loan
USDA Home Loan
FHA 203k Limited Refinance
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Education
- Ottawa UniversityAug 2001 -May 2005
Positions
- CrossCountry Mortgage - Senior Vice President of LendingApr 25th, 2025 - Current
Memberships
- Mortgage Bankers Association
- Home Builders Association
- Mortgage Bankers Association Board Member
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Year Started
2006
Time Zone
Central Standard Time (CST)
Licenses
- 965518
Achievements
- Top 1% Originator
- Top Gun Award Winner
- President's Council Award Winner
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Hobbies
- Coaching
- Volleyball
- Spending time with family
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Disclaimer
CrossCountry Mortgage, LLC
2160 Superior Avenue, Cleveland, OH 44114
NMLS3029 | MB.803095