Melanie Kelly-Ruiz at CrossCountry Mortgage

Name: CrossCountry Mortgage
Address: 9999 Bellaire Blvd Suite 750, Houston, Texas, 77036
Telephone: +1-832-248-8845
Rating: 4.99

Loan Officer | NMLS #2527629

4.99

(30)

Mortgage

Mortgage Loan Officer

Contact Info

(877) 773-1226

Houston, TX

https://www.crosscountrymortgage.com/houston-tx-6820/melanie-kelly-ruiz?marketing_campaign=00898

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4.99

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Working with Melanie was great! The communication form Melanie was one of the best I have seen as we went through the mortgage process. Melanie was very undersatnding anytime we had questions or concerns and we would reccomnend her to anyone...

Reply from Melanie Kelly-Ruiz at CrossCountry ...

November 11th, 2025 06:54 PM

I'm pleased to know that you had a positive experience with the communication throughout your mortgage process, Richard. I'm glad I could assist and address your questions and concerns effectively. Your recommendation means a lot, and I'm grateful...

Melanie is the quintessential professional, always prompt with getting answers, thorough, accommodating, and pleasant to work with!

Reply from Melanie Kelly-Ruiz at CrossCountry ...

October 27th, 2025 01:49 AM

I'm grateful for your kind words. It's important to me that my clients feel supported and informed throughout the process, and I'm glad this mirrored your experience. Thank you for allowing me to assist you with your home purchase.

My expectation of the mortgage process was that this would be an extremely long and painful process. But from start to finish meeting with Melanie in person and being walked through the process early and often I always felt completely at ease...

Reply from Melanie Kelly-Ruiz at CrossCountry ...

October 22nd, 2025 05:48 PM

It's great to hear that your expectations of a long and challenging mortgage process were turned around. I'm glad I could make the experience smooth and stress-free for you. Helping you understand the steps and answering all your questions...

Melanie was absolutely wonderful to work with! She was very attentive throughout the entire process, always quick to answer my questions, and made sure we fully understood every step along the way. She helped us feel confident and comfortable...

Reply from Melanie Kelly-Ruiz

October 22nd, 2025 05:49 PM

It's great to know that you felt well-supported and understood throughout the home buying process. I appreciate your kind words about my attentiveness and professionalism. Thank you for considering sharing my information with your friends and...

Melanie was incredibly responsive and made herself available every step along the way, even for a Sunday night call. No questions were dumb questions

Reply from Owner

October 21st, 2025 07:33 PM

I'm glad you felt supported and well-informed throughout the process. Being available to answer your questions, no matter the time, is a part of ensuring you have a smooth experience. If you have any other questions in the future, please don't...

Melanie was incredibly responsive and made herself available every step along the way, even for a Sunday night call. No questions were dumb questions

Reply from Melanie Kelly-Ruiz at CrossCountry ...

August 30th, 2025 08:23 PM

I'm so glad to hear that my responsiveness made a positive impact on your home buying journey, Abigail. It's important to me that all questions are taken seriously, and I'm happy to know you felt comfortable reaching out whenever needed. Thank...

I could ask questions at anytime and Melanie was quick to respond. She's been great! She also continues to check on us and let's us know, she's there to help. She's truly a patient and kind person and we are grateful for her.

Reply from Melanie Kelly-Ruiz at CrossCountry ...

August 23rd, 2025 04:36 PM

Thank you so much for the 5 star review Christal! I am so happy for you and Jason and I am proud of all the work you put in to make this happen. I am always just a phone call away, so please reach out whenever you need.

The loan process was very smooth from start start to finish. Great service; would use again!

Reply from Melanie Kelly-Ruiz at CrossCountry ...

June 23rd, 2025 03:01 PM

I'm thrilled to hear that your loan process was smooth from start to finish. It was a pleasure assisting you with your home purchase, and I appreciate your kind words about the service. I look forward to the opportunity to work with you again...

Melanie and Jeff were amazing. We wouldn’t be here n our home without them

Reply from Owner

March 25th, 2025 06:02 PM

I'm thrilled to hear that you had a great experience with both Jeff and me. It's wonderful to know that we could help you with your home journey. Thank you for your kind words and for choosing CrossCountry Mortgage.

Melanie and Jeff were amazing. We wouldn’t be here n our home without them

Reply from Melanie Kelly-Ruiz at CrossCountry ...

June 23rd, 2025 04:51 PM

Thank you, Catherine!

11–20 of 30

About

Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Houston, TX. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #2527629 | Branch NMLS #2571734

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Conventional Home Loan

Specialities

Conventional Loan

VA Loan

Jumbo Loan

Fixed Rate Mortgage

Adjustable Rate Mortgage