Top 5%
Melanie Kelly-Ruiz at CrossCountry Mortgage
Loan Officer | NMLS #2527629
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Houston, TX. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner consideri...... Show More
Search Reviews
Search
Write a Review
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
Melanie kept us informed every step of the way. Not our first rodeo, but definitely one of the smoothest. I would definitely recommend Melanie to friends and family!
Reply from Melanie Kelly-Ruiz at CrossCountry ...
September 13th, 2024 02:14 PM
I'm thrilled to hear that your experience with CrossCountry Mortgage, LLC was so positive, Mary! Ensuring a smooth and transparent process is my top priority, so it's wonderful to know that you felt well-informed and comfortable throughout....
read more
Melanie was excellent to work with. She was easy to reach if we had questions and very detail oriented. We would definitely recommend utilizing her experrise when shopping for a mortgage
Reply from Melanie Kelly-Ruiz at CrossCountry ...
June 15th, 2026 02:29 PM
Elizabeth, I'm glad to hear that you found it easy to reach me and appreciated my attention to detail. Your recommendation means a lot, and I’m grateful for your kind words. Thank you for choosing me to assist with your mortgage needs.
Melanie Kelly-Ruiz at CrossCountry Mortgage has received a review with 5 star rating from James D
Reply from Owner
June 16th, 2026 11:50 AM
Thank you, James! I appreciate your rating and am glad to know you had a positive experience.
Excellen communication and response times from start to finish! I appreciated that Melanie came to closing as well and was very thorough even to the last moment.
Reply from Melanie Kelly-Ruiz at CrossCountry ...
June 13th, 2026 05:45 PM
I'm glad to hear that you found the communication and response times excellent, James. It was important for me to be present at the closing to ensure everything went smoothly for you. Thank you for your positive feedback!
great communication with me and my client . you rock!
Reply from Owner
May 19th, 2026 07:09 PM
Thank you so much, Josalyn! I truly appreciate your help and support!
you rock Melanie
Reply from Melanie Kelly-Ruiz at CrossCountry ...
May 19th, 2026 02:28 PM
Thank you, Josalyn! I'm glad to hear that you had a great experience.
Everyone was extremely helpful and answered all my questions
Reply from Melanie Kelly-Ruiz at CrossCountry ...
April 27th, 2026 01:55 PM
I'm glad to hear that you found everyone helpful and that your questions were answered, Alisa. Thank you for sharing your experience!
Excellent, clear and consistent communication. She made the loan application process smooth and stress-free.
Reply from Melanie Kelly-Ruiz at CrossCountry ...
March 3rd, 2026 04:44 PM
I'm glad to know that you found the communication clear and consistent throughout the process. Making the loan application as smooth and stress-free as possible is always my goal. Thank you for taking the time to share your experience, Kimberly!...
read more
Easy and short process
Reply from Melanie Kelly-Ruiz at CrossCountry ...
January 20th, 2026 04:11 PM
I'm glad to hear that you found the process easy and efficient. It was great working with you, Leonel. Thank you for your feedback!
Overall smooth and good experience. Melanie was great with communication in the process.
Reply from Melanie Kelly-Ruiz at CrossCountry ...
November 12th, 2025 01:10 AM
I'm glad to know that you had a smooth and positive experience. Keeping the lines of communication open is important to me, and I'm pleased that it helped during your process. Thank you for your feedback, Christina.
10 of 31
About
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Houston, TX. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #2527629 | Branch NMLS #2571734
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Specialities
Conventional Loan
VA Loan
Jumbo Loan
Fixed Rate Mortgage
Adjustable Rate Mortgage
FHA Loan
USDA Home Loan
FHA 203k Limited Refinance
View All
Search Rank ScoreLearn More →
625
/850
Search Rank Score
What is the Search Rank Score®?
Experience.com’s Search Rank Score measures a professional’s online search visibility across hundreds of key SEO attributes.
Positions
- CrossCountry Mortgage - loan officerFeb 18th, 2024 - Current
Memberships
- Chi Omega Fraternity
- National Association of Mortgage Brokers
- Mortgage Bankers Association
View All
Year Started
2023
Time Zone
Central Standard Time (CST)
Licenses
- 2527629
Gallery
Videos
Awards
Achievements
- Texas SML Mortgage Loan Originator
- Florida Mortgage Loan Originator License
Hobbies
- Yoga
- Hiking
- Camping
View All
Disclaimer
CrossCountry Mortgage, LLC
2160 Superior Avenue, Cleveland, OH 44114
NMLS3029 | MB.803095