Top 5%
Matthew Shanlian at CrossCountry Mortgage
Regional VP | NMLS #457573
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Wooster, OH. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner consideri... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM(Open now)
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Reviews from Web
Too many things to list. The first persin that was helping me was not professional. He was unorganized and kept asking me the same information, I waisted my time but I did not want to loose the deposit with the seller so I continued. But it...
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Reply from Matthew Shanlian
August 14th, 2025 04:23 PM
I'm sorry to hear that your experience was not what you expected, Mar. It's disappointing to know that the process felt disorganized and frustrating for you. I understand how important it is to feel confident in the service provided, and I'm...
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Matthew and his team were 'on it' during our entire transaction. We have a lot of communication and when we needed to speak with someone from the team, they were ALWAYS available and helpful. We were thrilled with our experience.
Reply from Matthew Shanlian
July 21st, 2025 01:56 AM
I'm really pleased to hear that you felt well-supported throughout your transaction, Phillip. It's important to me to ensure open communication and availability, so I'm glad this had a positive impact on your experience. Thank you for sharing...
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Matt was wonderful to deal with and extremely efficient, closing before predicted. He's also funny as heck!
Reply from Matthew Shanlian
July 14th, 2025 11:44 PM
I'm glad to hear you had such a positive experience working with me, Rachel. I'm pleased that everything was efficient and closed ahead of schedule. It’s great to know my sense of humor added to the experience as well. Thank you for your kind...
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My experience with Matthew Shanlian and CrossCounty Mortgage was a very positive, professional and transparent experience. Even when I wanted to go a different direction regarding a loan to remodel my home, Matthew was kind, patient and understanding....
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Matthew stayed in touch with me the entire time. his professionalism and kindness made the entire process less stressful
Reply from Matthew Shanlian
May 17th, 2025 02:04 PM
I'm delighted to hear that my communication and professionalism helped make the process less stressful for you. It was a pleasure assisting you, Janet. Thank you for your kind words.
Excellent customer service and appreciate Matthew's attention to our needs, application, and timing.
Reply from Matthew Shanlian
May 9th, 2025 08:01 PM
I'm thrilled to hear that you appreciated the customer service and my attention to your needs, application, and timing. It was a pleasure assisting you through the process. Thank you for the kind words!
Matt was incredible! He found an option for our needs and explained everything so simply that we felt confident in moving forward immediately. He was always there to answer my questions and the process was easily managed and pretty much stress...
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Reply from Matthew Shanlian
April 22nd, 2025 01:34 PM
I'm thrilled to hear that you had such a positive experience with your mortgage process. It was a pleasure assisting you, and I'm glad I could help make everything clear and manageable. Thank you for your kind words and recommendation!
Excellent at explaining loan terminology. Very prompt responses to questions.
Communication was great. The portal was very easy to navigate and upload. everything was completed in a timely and efficient manner.
Reply from Matthew Shanlian
April 18th, 2025 03:26 PM
I'm thrilled to hear that the communication and portal met your expectations and that everything was completed efficiently. Thank you for your positive feedback. It was a pleasure assisting you throughout the process.
Matthew Shanlian at CrossCountry Mortgage has received a review with 5 star rating from Clarice L
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About
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Wooster, OH. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #457573 | Branch NMLS #2471050
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Specialities
Conventional Loan
VA Loan
Jumbo Loan
Fixed Rate Mortgage
Adjustable Rate Mortgage
FHA Loan
USDA Home Loan
FHA 203k Limited Refinance
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Year Started
2003
Time Zone
Eastern Standard Time (EST)
Licenses
- 457573
Disclaimer
CrossCountry Mortgage, LLC
2160 Superior Avenue, Cleveland, OH 44114
NMLS3029 | MB.803095