Top 5%
Matthew Shanlian at CrossCountry Mortgage
Regional VP | NMLS #457573
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Wooster, OH. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner consideri... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM(Open now)
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Reviews from Web
Very easy to communicate with. They kept me in the loop every step of the way.
Matt was very helpful and made himself available anytime we needed answer/help
Front End Process Great!
Middle Process Not Great - Communication Lacking
Closing End Process - OK
Reply from Matthew Shanlian at CrossCountry Mo...
September 21st, 2026 02:42 PM
Arthur, I appreciate your feedback on the different stages of the process. I'm glad to hear the front end went well, but I'm sorry that communication during the middle stage was lacking. I'll take this into account to improve future experiences....
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Matt was kind, responsive, fast, and helpful. Thank you!!!
Reply from Matthew Shanlian
September 7th, 2026 03:59 PM
Tiffany, I'm grateful for your kind words. I'm happy I could assist you promptly and effectively. If you ever need anything else, don't hesitate to reach out.
Matthew laid out the roadmap to obtain a loan and in short order I had the money. No shennanigans and the procees was smooth. CCM was upfront about fees and the communiations were excellent. Highly recommend Matthew and CCM for your mortgage...
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Reply from Matthew Shanlian
July 17th, 2026 03:27 PM
Douglas, I'm pleased to know that the process was smooth and transparent for you. It's great to hear that the communication met your expectations and that you felt informed throughout. Thank you for recommending me and CrossCountry Mortgage...
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Everything went smoothly.
Reply from Matthew Shanlian at CrossCountry Mo...
June 25th, 2026 06:27 PM
Kevin, I'm glad to hear that everything went smoothly for you. If there's anything else you need or any questions you have, feel free to reach out.
Matt was very easy to talk to and always available for us.
Reply from Matthew Shanlian at CrossCountry Mo...
June 22nd, 2026 07:34 PM
Marisel, I'm glad to hear that you found me easy to talk to and available when needed. It's important to me to be accessible and supportive throughout the process. If there's anything else you need, please feel free to reach out.
underwriting in NewYork was asking for bits and pieces of information up until 2 days before we closed. we didn't get the word we were cleared to close until we called the day before close and asked them. We were living out of suitcases for...
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Reply from Matthew Shanlian at CrossCountry Mo...
June 22nd, 2026 03:54 PM
Frederick, I appreciate your feedback and am sorry to hear about the challenges you faced during the closing process. It's important to me that my clients feel informed and supported, and I regret any anxiety this may have caused. Please reach...
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Matt is very knowledgeabl, a great educator and super wasy easy to work with.
Reply from Matthew Shanlian
June 18th, 2026 07:16 PM
I'm pleased to hear that you found me knowledgeable and easy to work with, Stephanie. It's important to me that I can effectively educate and support my clients. If there's anything else you need, I'm here to help.
A great experience! Matt was able to answer all of my questions about the loan process. Also, he was very quick to respond to any texts, calls, or emails I sent him. Great communication!
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About
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Wooster, OH. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #457573 | Branch NMLS #2471050
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Specialities
Conventional Loan
VA Loan
Jumbo Loan
Fixed Rate Mortgage
Adjustable Rate Mortgage
FHA Loan
USDA Home Loan
FHA 203k Limited Refinance
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Year Started
2003
Time Zone
Eastern Standard Time (EST)
Licenses
- 457573
Disclaimer
CrossCountry Mortgage, LLC
2160 Superior Avenue, Cleveland, OH 44114
NMLS3029 | MB.803095