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Guild Mortgage - Kristi Pofahl
Sales Manager | NMLS# 409768
University of New Mexico
Welcome to Guild Mortgage Company with access to a wide variety of home loan products, we'll be able to help you find the mortgage that best fits your dreams and budget. We will work with you every step of the way to ensure a smooth and ti... Show More
Location & Business Hours
Business Hours
Thu
8 AM to 5 PM
Fri
8 AM to 5 PM
Sat
closed
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Reviews from Web
Carl and Brenna were wonderful to work with. They made the whole process so much easier, always took the time to answer our questions, and kept us informed. We appreciate their help and couldn’t have asked for a better experience.
Reply from Kristi Pofahl
September 3rd, 2025 01:32 PM
I'm happy to hear that Carl and Brenna provided you with such a supportive experience and made the process easier for you. Having your questions answered and staying informed are important parts of a smooth journey, and it’s great to know they...
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Professional expidited expedited service
Reply from Kristi Pofahl
August 17th, 2025 01:57 PM
Thank you, Christian, for highlighting the professional and expedited service you received. I’m glad to have been able to assist you efficiently. Your feedback is truly appreciated, and I'm pleased to know you had a positive experience with...
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Guild Mortgage - Kristi Pofahl has received a review with 5 star rating from Phuc M
Reply from Owner
September 1st, 2025 02:20 PM
I'm delighted to hear about your positive experience, Phuc. Knowing that I could assist you in a way that was clearly appreciated is very rewarding. If you have any more questions or need further assistance in the future, I'm here to help....
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Kristi was great to work with! She responded quickly and was able to answer any questions we had or able to find an answer in a timely manner. Her knowledge, professionalism, and care made our closing very smooth and pleasant. Looking forward...
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Reply from Kristi Pofahl
August 10th, 2025 04:05 PM
I'm so pleased to hear that you had a smooth and pleasant experience. It's important to me to respond quickly and provide answers to any questions that come up. Your recognition of my knowledge and professionalism truly means a lot. I'm glad...
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Everything was professional, they gave me friendly reminders which helped keep me on track, good communication, and we closed early.
Reply from Kristi Pofahl
August 9th, 2025 02:03 PM
I'm pleased to hear you had a smooth and professional experience. Receiving friendly reminders and keeping communication clear can certainly make a difference, and I'm glad it helped keep everything on track for an early closing. It was a pleasure...
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Overall the service was good and the communication was streamlined. My overall biggest concern, I was contacted the night before closing indicating the amount of money I needed to bring to closing. The amount had grown exponentially compared...
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Reply from Guild Mortgage - Kristi Pofahl
September 3rd, 2025 01:33 PM
I appreciate your feedback, Joel. I'm glad to hear that the service and communication met your expectations. The unexpected change in the closing costs is concerning, and I understand how important it is to have accurate information upfront....
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Guild company helped me step by step and were quick to answer any questions I had to make sure I was taken care of properly
Reply from Owner
September 3rd, 2025 01:33 PM
It's great to know that you felt well-supported throughout each step of the process, Betty. Answering your questions promptly was important to ensure you felt properly taken care of during this experience. I appreciate your feedback and am...
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The experience was so amazing everyone made sure we understood everything from beginning to end, i I would recommend Guild company to anybody buying a home GUILD COMPANY CARES ABOUT THEIR CLIENTS THEY GO ABOVE AND BEYOND TO MAKE YOUR NEEDS...
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Reply from Kristi Pofahl
August 5th, 2025 06:45 AM
I'm truly grateful for your kind words and thrilled to hear that you felt well taken care of throughout the process. It's wonderful to know that you felt supported every step of the way at Guild Mortgage. Thank you for recommending us to others,...
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I wish I would have known my starting interest rate offered. It is mind blowing to think that a VA home loan is starting at 7.5%, especially after I was just approved at 6.1% without any buy down points. Unnacceptable to paint a pretty picture...
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Reply from Kristi Pofahl
August 4th, 2025 04:20 AM
We’re sorry that your experience wasn’t great and appreciate you taking the time to share your feedback with us. We want you to know that we’re already working on addressing your concern. Our team will be in touch with you shortly to ensure...
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Communication
Reply from Guild Mortgage - Kristi Pofahl
September 3rd, 2025 01:34 PM
Thanks for your review, Sylvester. I appreciate you taking the time to mention communication. If there's anything specific I can assist you with, please feel free to reach out.
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About
Welcome to Guild Mortgage Company with access to a wide variety of home loan products, we'll be able to help you find the mortgage that best fits your dreams and budget. We will work with you every step of the way to ensure a smooth and timely closing process.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Mortgage Refinance
Specialities
VA, Conventional, FHA, First Time Homebuyers, One Time Close Construction Loan, Builder Loan Programs
Bridge
Conventional
Down Payment Assistance
Energy-efficient
FHA
Jumbo
Lock and Shop
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Education
- University of New MexicoMaster of Arts (MA)
- University of New MexicoBachelor of Science (BS)
Memberships
- Homes for Heroes
- Home Builders Association of Central NM
Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Time Zone
Mountain Standard Time (MST)
Awards
Disclaimer
I am authorized to do business in the states of Colorado, New Mexico and Texas.; NMLS ID: 409768; Guild Mortgage Company; Equal Housing Opportunity; Company NMLS ID 3274. www.nmlsconsumeraccess.org/.