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Guild Mortgage - Kristi Pofahl
Sales Manager | NMLS# 409768
University of New Mexico
Welcome to Guild Mortgage Company with access to a wide variety of home loan products, we'll be able to help you find the mortgage that best fits your dreams and budget. We will work with you every step of the way to ensure a smooth and ti... Show More
Location & Business Hours
Business Hours
Thu
8 AM to 5 PM
Fri
8 AM to 5 PM
Sat
closed
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Reviews from Web
Kristi was amazing. She was patient as we dealt with some issues that halted our closing for a little bit and it never felt like a business. There was always two way communication and everything was broken down for us. Would definitely recommend....
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Reply from Guild Mortgage - Kristi Pofahl
April 13th, 2026 07:33 PM
I'm happy to hear that you appreciated the two-way communication and the breakdown of information during the process. It's important to me to be patient and supportive, especially when issues arise. Thank you for your kind recommendation.
No major problems
Reply from Guild Mortgage - Kristi Pofahl
January 27th, 2026 06:10 PM
I appreciate your feedback, Dennis. It was a pleasure working with you and Patty. It's good to know that there were no major issues. If there's anything specific you'd like to discuss or if you have any further needs, please feel free to let...
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Efficiency and competence
Reply from Guild Mortgage - Kristi Pofahl
January 21st, 2026 09:44 PM
Your feedback on my efficiency and competence is greatly appreciated, John. It's very rewarding to hear that these aspects of my service stood out to you. Thank you for taking the time to share your experience with Guild Mortgage.
It was a pleasure to work with kristi, she was professional knowledgeable and was quick to process paperwork
Reply from Kristi Pofahl
December 29th, 2025 04:54 PM
I'm grateful for your kind words, Jacob. It’s great to know that you found my service professional and efficient. Ensuring a smooth and knowledgeable experience is important to me, and I'm glad I could assist with the paperwork process swiftly....
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Closing a tough loan. We made it to the finish line.
Reply from Guild Mortgage - Kristi Pofahl
December 3rd, 2025 05:41 PM
It's great to know we reached the finish line together on a challenging loan, Dawn. Navigating tough loans can be demanding, and I'm glad we successfully managed it. Thank you for entrusting me with this process and for sharing your experience....
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Kristi is amazing 👏
Reply from Guild Mortgage - Kristi Pofahl
December 3rd, 2025 05:43 PM
I really appreciate your kind words, Justine. I'm grateful for the opportunity to assist you and ensure a positive experience with Kristi Pofahl at Guild Mortgage. Thank you for sharing your feedback!
We had such a great loan officer to begin with when we first started the process. And when he moved to a different company, we got switched over to somebody new and she was just awful at her service and everything that we needed. It was hard...
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Reply from Guild Mortgage - Kristi Pofahl
December 3rd, 2025 05:49 PM
Patricia, I’m sorry to hear about your dissatisfaction with the experience you had. Accessibility and communication are critical, and it's concerning to hear you struggled to get the support you needed. Unfortunately, with USDA being closed...
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Kristi is the best!!! Me and my husband before we met Kristi got let down 2 days before closing that was the most heartbreaking news ever . My aunty recommended guild mortgage so I went down there and Kristi got us closed on our home . Thank...
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Reply from Owner
December 3rd, 2025 05:45 PM
It's truly rewarding to know that I could help you and your husband reach this milestone. Thank you for sharing your journey and for trusting me after experiencing such disappointment. I'm thrilled to hear that your family now has a home to...
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Guild offered better rates and service than others I reached out to. They also recommended Agents for other services that gave better deals from my experience. The team was awesome and made the process very easy. I would definitely recommend...
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Reply from Guild Mortgage - Kristi Pofahl
November 15th, 2025 08:31 PM
I'm grateful you had such a positive experience with the rates and service provided. It’s great to know that the recommendations for additional services were beneficial as well. I'm pleased that everything went smoothly and that you found the...
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They were vEveryone was very professional and they were quick to answer any questions I had.
Reply from Owner
November 6th, 2025 10:03 PM
I'm glad to hear that you found the service professional and that your questions were answered promptly. Ensuring clear and timely communication is a priority for me, and it's great to know this contributed positively to your experience. Thank...
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About
Welcome to Guild Mortgage Company with access to a wide variety of home loan products, we'll be able to help you find the mortgage that best fits your dreams and budget. We will work with you every step of the way to ensure a smooth and timely closing process.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Mortgage Refinance
Specialities
VA, Conventional, FHA, First Time Homebuyers, One Time Close Construction Loan, Builder Loan Programs
Bridge
Conventional
Down Payment Assistance
Energy-efficient
FHA
Jumbo
Lock and Shop
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Education
- University of New MexicoMaster of Arts (MA)
- University of New MexicoBachelor of Science (BS)
Memberships
- Homes for Heroes
- Home Builders Association of Central NM
Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Time Zone
Mountain Standard Time (MST)
Awards
Disclaimer
I am authorized to do business in the states of Colorado, New Mexico and Texas.; NMLS ID: 409768; Guild Mortgage Company; Equal Housing Opportunity; Company NMLS ID 3274. www.nmlsconsumeraccess.org/.