Kim Marcarelli
Branch Manager - NMLS#188139
Founded in 1997, Envoy Mortgage is an independently owned, full-service mortgage lender headquartered in Houston, TX. As a Fannie, Freddie and Ginnie approved seller/servicer, Envoy branches offer a full menu of loan products with locations... Show More
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Business Hours
Wed
8 AM to 5 PM
Thu
8 AM to 5 PM(Open now)
Fri
8 AM to 5 PM
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Reviews from Web
Customer service and the ability to meet and talk to a real person
Reply from Kim Marcarelli
October 8th, 2026 07:42 AM
Congratulations Martin! I was a pleasure working with you both!
Kim was amazing fast efficient got the job done overall very good experience. Can't thank her enough.
Reply from Kim Marcarelli
October 8th, 2026 07:42 AM
Congratulations Derick!
She did everything that 2 other lenders couldn't do. She is extremely communicative, which is greatly appreciated
Thanks so much
Reply from Kim Marcarelli
October 8th, 2026 07:42 AM
Thank you Angela! I'm thrilled we could get this one approved and closed for your clients!
Coommunications and assistance were always helpful and quick
Reply from Kim Marcarelli
October 8th, 2026 07:42 AM
Thank you Kristen. Congratulations on your new home!
Clearer and earlier communication about what is needed at each step of the process, especially paperwork wise. I understand every situation is different, but if we had been provided a list of all the items that would be needed from us both...
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Reply from Kim Marcarelli
October 8th, 2026 07:42 AM
Hi Erin,I'm very sorry your experience was not a smooth as it should have been. I very much appreciate your comments so we can learn how we can do better. Congratulations on your new home! Please don't hesitate to call me should you need any...
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Kim is always a pleasure to work with- she is informative and communicates with both the client and me throughout the loan process. I have total confidence knowing that my client is getting thorough and honest counsel when it comes to applying...
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Reply from Kim Marcarelli
October 8th, 2026 07:42 AM
Thank you so much Diane for such a wonderful review.
Kim knows her business very well and is always helpful.
Reply from Kim Marcarelli
October 8th, 2026 07:42 AM
Thank you!
great customer service and speedy responses with great communication
Reply from Kim Marcarelli
October 8th, 2026 07:42 AM
Thank you!
Kim is wonderful. She knows her business, communicates well & is very personable. She is our go-to lender!
Reply from Kim Marcarelli
October 8th, 2026 07:42 AM
Thank you so much James!
Kim worked hard to get our loan funded in a short amount of time and always made us aware of what was going on.
Reply from Kim Marcarelli
October 8th, 2026 07:42 AM
Thank you Steven!
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About
Founded in 1997, Envoy Mortgage is an independently owned, full-service mortgage lender headquartered in Houston, TX. As a Fannie, Freddie and Ginnie approved seller/servicer, Envoy branches offer a full menu of loan products with locations across the U.S. Licensed in 49 states, Envoy branches provide outstanding customer service by offering a full menu of loan products with the tools, expertise and technology needed to support all functions of the mortgage process. For more information, visit http://www.EnvoyMortgage.com. Envoy Mortgage, Ltd. NMLS #6666.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
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952 Echo Lane, Suite 190 Houston, TX, 77024
(877) 232-2461 or (713) 977-8005
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