Kim McClurg, Ruoff Mortgage

Name: Ruoff Mortgage Co
Address: 141 S. Jackson St., Jackson, Michigan, 49201
Telephone: +1-517-812-8514
Rating: 4.91

Senior Loan Officer | NMLS# 770971 | Ruoff Mortgag...

Ruoff Mortgage - Jackson

4.91

(90)

Mortgage

Mortgage Loan Officer

Contact Info

(517) 812-8514

Jackson, MI

https://www.ruoff.com/kimmcclurg

Location & Business Hours

Business Hours

Wed

9 AM to 5 PM

Thu

9 AM to 5 PM

Fri

9 AM to 5 PM

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4.91

(90)

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Experience.com

4.88

(62)

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5.0

(6)

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5.0

(22)

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Kim and her team were gracious and kind. She was there to answer any questions i had even at odd hours. she outlined parts of my loan that help benefit me and my families future before I even had to ask. I truly felt like she was there to secure...

Reply from Owner

June 25th, 2025 04:48 PM

I'm thrilled to hear that you had such a positive experience with our team. It was a pleasure to assist you, and I'm glad I could provide clarity and support throughout the loan process. Your satisfaction is our priority, and we're grateful...

Reply from Kim McClurg

July 28th, 2025 10:18 PM

Thank you so much, Brent, for taking the time to leave such a thoughtful review. I'm truly pleased to hear that I could assist you, especially in clarifying important parts of your loan. It was my pleasure to help outline options that benefit...

Communication

Reply from Kim McClurg, Ruoff Mortgage

June 16th, 2025 01:21 PM

We appreciate your feedback on communication, Amilee. Effective communication is a priority for us at Ruoff Mortgage, and we're glad to see it reflected in your experience. If there are any other aspects we can assist you with, please feel...

Streamline, clear, simple.

Reply from Kim McClurg, Ruoff Mortgage

June 9th, 2025 03:34 PM

I'm glad to hear that your experience was streamlined, clear, and simple. It was a pleasure assisting you at Ruoff Mortgage. Thank you for your positive feedback.

Kim was awesome and extremely helpful with this process. She gave me numbers in a timely fashion and was able to answer all of my questions.

Reply from Kim McClurg, Ruoff Mortgage

April 23rd, 2025 09:01 PM

I'm thrilled to hear that you found the process smooth and that I was able to assist you effectively. It was a pleasure helping you, and I appreciate your kind words. If you have any more questions in the future, feel free to reach out.

There were alot of issues getting the correct documentation from the bank. Seems like I did alot of leg work that I didn't have to do in the past.

Reply from Kim McClurg, Ruoff Mortgage

April 9th, 2025 08:36 PM

Thank you for sharing your experience, Cheryl. I apologize for any inconvenience you faced with the documentation process. I understand how important a smooth process is, and I appreciate your patience and effort. If there's anything more I...

The communication is had with Kim. Believe it or not at 73 this was my first home buying experience and yes there were time I was nervous but Kim took control and made me feel relaxed. I reme.ber she even called me on a weekend to answer a...

Reply from Kim McClurg, Ruoff Mortgage

April 9th, 2025 02:04 PM

I'm glad to hear that I could assist you during your first home buying experience and help ease any nerves you had. It's great to know that my communication efforts, even on the weekends, were appreciated. Thank you for your kind words and...

My experience with Kim from Ruoff Mortgage was excellent. Kim made everything easy for me to understand and answered any questions I had. The process seemed pretty seamless and quick once our decision to purchase was made.

Reply from Owner

April 7th, 2025 03:01 PM

I'm thrilled to hear that your experience was excellent and that you found the process seamless and easy to understand. It was a pleasure assisting you, and I appreciate your kind words. If you have any future questions or needs, feel free...

Communication and the step by step instructions

Reply from Kim McClurg, Ruoff Mortgage

March 5th, 2025 03:22 PM

Laurie, thank you so much for your kind words. It's wonderful to hear that the communication and step-by-step instructions made the process smooth for you. I'm thrilled to have been part of your journey with Ruoff Mortgage. If you ever have...

Personable, professional, prompt .

Reply from Kim McClurg, Ruoff Mortgage

March 1st, 2025 06:14 PM

Hi Gerald, Thank you for your kind words! I'm glad to hear that you found my service personable, professional, and prompt. It's always my goal to make the mortgage process as smooth and enjoyable as possible. If you need any assistance in the...

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About

At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 40 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience.

Products & Services

Mortgage Loan Officer

Home Renovation Loan

Specialities

Purchase of primary residence, second homes and investment properties.

Rate and term and cash out Refinancing.

First time buyer programs.

MSHDA Down Payment Assistance programs

Construction Programs

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