
Joy Bates
Originating Branch Manager
Canopy Mortgage LLC - Arlington, TX 76013

The University of Texas at Arlington
Hi, I’m Joy. When you come to me for your mortgage, I start by listening. That’s how I’m able to structure your ideal home loan- by understanding your goals and priorities. Whether you’re a first-time homebuyer or a long-time homeowner or b... Show More
Location & Business Hours
Business Hours
Fri
9 AM to 5:30 PM(Open now)
Sat
closed
Sun
closed
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Reviews from Web
Joy and Liz were phenomenal from the get-go. Very educational, patient, and sharp. Would highly recommend these folks. We felt comfortable having them go to bat for us and having nothing but great things to say about them and their service.
Joy Bates and her team were professional, communicative and on time. Their focus was on making the transaction work out for both parties. I was the agent working with the Seller's and couldn't have been more impressed with how Joy and her team...
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Working with this team was great! They had great communication during the preapproval all the way through the offer and the glorious words of “clear to close!” The biggest decision to buy a home was made easy with them working hard to get it...
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Great customer service! Everyone was helpful and quick to respond.
Joy Bates was so supportive and helpful in our refinancing experience. I would highly recommend her services through Cross Country Mortgage!! She goes the extra mile for her clients!
Great Customer Service and attention to the details.
Great service and excellent communication keeping us in the loop on each step of the process.
Smooth and easy transition
Joy was complemented by the sellers agent to me, as we represented the buyers in this tranaction. “Her communication was great and always kept me updated”. Joy & her team worked hard for our buyers and especially her access to the grant programs....
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Great customer service. Joy and Liz were very helpful and always available throughout the whole process. I highly recommend using this company if you are in the market for a new home.
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About
Hi, I’m Joy. When you come to me for your mortgage, I start by listening. That’s how I’m able to structure your ideal home loan- by understanding your goals and priorities. Whether you’re a first-time homebuyer or a long-time homeowner or buying an investment property, I offer a wide range of mortgage programs, from Conventional, FHA, VA, USDA and Jumbo loans to Reverse and Renovation loans. As a Certified Military Home Specialist, I value helping our Veterans.
Whether you’re buying or refinancing, the mortgage process might seem stressful. But that’s not the case with Canopy Mortgage. My team and I have years of experience helping clients close with confidence. From application to closing, you can count on me to support you. We’ll provide continuous updates on your loan and always be available to answer your questions. Communication promotes confidence, and I want you to feel confident every step of the way. My husband and I reside in Arlington and are parents to three wonderful adult children and “JoJo” and “Pops” to three beautiful grandchildren. When I’m not busy closing loans, I enjoy spending time with my family, traveling and watching sports.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Specialities
Mortgage loans
Insurance policies
Annuities
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Education
- The University of Texas at ArlingtonBachelor of Business Administration (BBA)

Positions
- Canopy Mortgage LLC - Originating Branch ManagerApr 9th, 2025 - Current
- CrossCountry Mortgage, LLC - Originating Branch ManagerFeb 28th, 2018 - Apr 9th, 2025
Memberships
- Rotary Club of Arlington
- Women Inspiring Philanthropy
Addresses and Serving Areas
Primary Serving Area
Licenses
- NMLS #243437
- Insurance Agent
Gallery

Hobbies
- Pilates
- Scrapbooking
- Indoor cycling
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