
Joy Bates
Originating Branch Manager
Canopy Mortgage LLC - Arlington, TX 76013

The University of Texas at Arlington
Hi, I’m Joy. When you come to me for your mortgage, I start by listening. That’s how I’m able to structure your ideal home loan- by understanding your goals and priorities. Whether you’re a first-time homebuyer or a long-time homeowner or b...... Show More
Location & Business Hours
Tuesday
9:00 AM to 5:30 PM
(Open Now)
Wednesday
9:00 AM to 5:30 PM
Thursday
9:00 AM to 5:30 PM
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Reviews from Web
Joy Bates has received a review with 5 star rating from J G
Always happy to work with Joy and team. Great people that actually care. Experience was fast, easy and pain free.
Reply from Joy Bates
April 15th, 2025 08:49 AM
Thank you so much for your kind words, Joshua! It's always a pleasure working with you as well. The CrossCountry Mortgage team and I are thrilled to know that your experience was fast, easy, and pain free. We strive to provide a caring service...
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The whole process was great and smooth. Joy and Liz did a fantastic job helping me with the loan. They got things done very quick, and they worked around my schedule. They told me everything that I need it, drop them off at their office, and...
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Reply from Joy Bates
April 15th, 2025 08:49 AM
I'm thrilled to hear about your positive experience, Jesus! It's fantastic to know that we were able to expedite the loan process for you and help you close a week early. It was a pleasure working around your schedule and ensuring everything...
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Amazing help! I found them online and they assisted me with my first home purchase. I contacted 2nd time around for my refinance and they were nothing but helpful and consistent. They kept contact with me and were able to get what i needed....
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Reply from Joy Bates
April 15th, 2025 08:49 AM
Irma, you're a wonderful client and we appreciate the kind comments!
Joy and her team were great to work with. This was my first time to ever get a refinance loan loan for my mothers house. They helped me every step of the way and made a difficult situation easy. I would highly recommend these folks. I can't...
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Reply from Joy Bates
April 15th, 2025 08:49 AM
Thank you, Carlos, for the kind comments! I hope all is going well!
Remarkable service! We really appreciate everything Cross Country Mortgage has been able to for our family! They are the best! Would highly recommend them mortgage needs. They work really hard so you won’t have to worry. They worked things...
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Joy Bates and her team were a dream to work with as we purchased another home. We used them in 2018 and were so impressed that we asked them to help on a new property in 2022. The entire team understands the “Ritz Carlton” Customer Service...
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Absolute best experience I have ever had while purchasing a new home.
Great customer service and quick to respond
Great experience! Process was very smooth and painless. Thank you!
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About
Hi, I’m Joy. When you come to me for your mortgage, I start by listening. That’s how I’m able to structure your ideal home loan- by understanding your goals and priorities. Whether you’re a first-time homebuyer or a long-time homeowner or buying an investment property, I offer a wide range of mortgage programs, from Conventional, FHA, VA, USDA and Jumbo loans to Reverse and Renovation loans. As a Certified Military Home Specialist, I value helping our Veterans.
Whether you’re buying or refinancing, the mortgage process might seem stressful. But that’s not the case with Canopy Mortgage. My team and I have years of experience helping clients close with confidence. From application to closing, you can count on me to support you. We’ll provide continuous updates on your loan and always be available to answer your questions. Communication promotes confidence, and I want you to feel confident every step of the way. My husband and I reside in Arlington and are parents to three wonderful adult children and “JoJo” and “Pops” to three beautiful grandchildren. When I’m not busy closing loans, I enjoy spending time with my family, traveling and watching sports.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Specialities
Mortgage loans
Insurance policies
Annuities
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93
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Education
- The University of Texas at ArlingtonBachelor of Business Administration (BBA)

Positions
- Canopy Mortgage LLC - Originating Branch ManagerApr 9th, 2025 - Current
- CrossCountry Mortgage, LLC - Originating Branch ManagerFeb 28th, 2018 - Apr 9th, 2025
Memberships
- Rotary Club of Arlington
- Women Inspiring Philanthropy
Addresses and Serving Areas
Licenses
- NMLS #243437
- Insurance Agent
Gallery

Hobbies
- Pilates
- Scrapbooking
- Indoor cycling
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