Jolene Moore at CrossCountry Mortgage
Regional Vice President/Branch Manager | NMLS #448...
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Fairfax, VA. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner consideri... Show More
Location & Business Hours
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8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
disconnect in communication between the people we worked with caused some confusion in the last few days before closing. One of us was allowed to sign documents electonically and the other was asked to wet sign documents which caused issues...
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Reply from Jolene Moore
July 30th, 2024 01:36 PM
Hi Lucy, I appreciate your honest feedback regarding your recent experience with CrossCountry Mortgage, LLC. I understand the final days before closing can be chaotic and I apologize for any confusion caused due to different instructions given...
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Jolene makes it easy and I have total trust in the process
Reply from Jolene Moore
July 30th, 2024 01:34 AM
It was great working with you. Thanks again for putting your trust in us.
Very knowledgeable, responsive, and willing to help us explore all options to get the best rate!
Reply from Jolene Moore
July 24th, 2024 05:28 PM
I'm so glad to hear that you found our discussions and exploration of options beneficial, Christina! Your satisfaction with our services at CrossCountry Mortgage, LLC is my top priority. Knowing that you felt I was knowledgeable and responsive...
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My husband and I have worked with Jolene twice now. Once in 2020 and again in 2024 - in two different real estate climates! Jolene and her team are so incredibly reliable, responsive, knowledgeable. Jolene and her team are true gems to work...
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Reply from Jolene Moore
July 17th, 2024 09:46 PM
Thank you so much, Sofia, for your kind words and for taking the time to leave this fantastic review! It means a lot to me and my team. It's always a pleasure working with you and your husband, and I'm thrilled to hear that you're happy with...
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My husband and I have worked with Jolene twice now. Once in 2020 and again in 2024 - in two different real estate climates! Jolene and her team are so incredibly reliable, responsive, knowledgeable. Jolene and her team are true gems to work...
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Jolene and her team were always available to answer any questions. She was always communicating with me throughout the loan process. I highly recommend her!
Reply from Jolene Moore
July 10th, 2024 01:47 PM
I'm delighted to hear that you had such a positive experience with me and my team at CrossCountry Mortgage, LLC, Ana! Your feedback means a lot. Thank you for taking the time to share and for recommending us. Ensuring you were informed throughout...
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Jolene is competent, responsive and patient, especially with first time buyers who need extra hand holding. We had one blip with closing documents and she and I already discussed it.
Reply from Jolene Moore
July 10th, 2024 12:55 PM
Thank you for your feedback. Please feel free to connect with us to help us improve our services.
The level of communication was fantastic and all of our questions were answered quickly and thoroughly.
Reply from Jolene Moore
July 1st, 2024 10:36 PM
Hello Joseph, Thank you for your kind words and the fantastic 5-star review! I'm thrilled to hear that you found my level of communication to be satisfactory. At CrossCountry Mortgage, we always strive to ensure that our clients understand...
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Great communication and very knowlegable! Jolene is amazing with educating her clients!
Reply from Jolene Moore
July 1st, 2024 12:31 PM
I really appreciate the feedback and am looking forward to working with you again.
I appreciate the constant communication and that Jolene will reply to clients on the weekend when they want to rework the numbers.
Reply from Jolene Moore
June 27th, 2024 10:19 PM
It was great working with you. Thanks again for putting your trust in us.
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About
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Fairfax, VA. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #448601 | Branch NMLS #2063944
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Specialities
Conventional Loans
FHA Loans
VA Loans
USDA Loans
Jumbo Loans
Adjustable-Rate Mortgages (ARMs)
Fixed-Rate Mortgages
Reverse Mortgages
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Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
2003
Time Zone
Eastern Standard Time (EST)
Licenses
- 448601
Disclaimer
CrossCountry Mortgage, LLC
2160 Superior Avenue, Cleveland, OH 44114
NMLS3029 | MB.803095