

Jhoana Rios Kerley - USA Mortgage
Mortgage Loan Originator

Our USA Mortgage team knows that the purchase of a home is a large investment, financially & emotionally. As your mortgage lender we offer customizable loan products & programs to fit individual needs, a digital process from start to finish... Show More
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Reviews from Web
Son muy atentos
Great communication.
I honestly did not feel like the customer. The lack of communication between team members was unsettling to say the least. Seemed very inefficient and put us in a situation where we had to answer the same question on multiple occasions.
Reply from Complaints USA Mortgage
November 6th, 2025 11:31 AM
Customer satisfaction is our top priority, and we are truly sorry that wasn’t demonstrated to you. Your feedback is important and will be used to improve our services. Please let us know if you have any additional concerns or comments at: ***************************...
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Jhoana was very professional, pleasant, and knowledgeable. She answered all and any questions we had as well as giving us useful advice about our mortgage and home purchase.
Overall my wife and I were extremely pleased!
We had a great experience refinancing our rental property with Michelle Lambrich and her team. She has been a lender partner for our real estate business for a while and this was our first transaction as clients. Michelle and her team were...
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Reply from Owner
December 23rd, 2022 12:00 AM
The USA Mortgage team is thrilled to hear you had a 5-star experience on your mortgage loan with Michelle Lambrich and her team. We appreciate you choosing USA Mortgage to join you in finding your dream home and can’t wait to see you again!...
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The communication and the easy way she help us to put all the papers work together!
Efficient and friendly.
Thorough and consistent plus friendly...
It was a blast, thorough, consistent and friendly...
Reply from Owner
September 12th, 2023 12:00 AM
Reading that you had a 5-star experience at USA Mortgage is what we strive for, Fred. We’re driven by a passion for always improving the mortgage process by finding the right types of loans, with rates that work for you. We really appreciate...
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Having used Michelle to purchase our first home, I knew I would use her again! Michelle and Alex were extremely communicative and helpful! They worked out several different scenarios for us to make sure we were comfortable with our mortgage...
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Reply from Owner
September 12th, 2023 12:00 AM
Bridget, we love hearing that you had a spectacular mortgage process with Michelle. USA Mortgage takes pride in what we do and to provide our customers with the best experience possible. At your earliest convenience, please share your experiences...
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About
Our USA Mortgage team knows that the purchase of a home is a large investment, financially & emotionally. As your mortgage lender we offer customizable loan products & programs to fit individual needs, a digital process from start to finish, & a local team to guide you every step of the way, to ensure smooth & problem free closings. We make your mortgage fit your life. Above all else, our main goal is to provide a superior customer service experience while properly matching you with a mortgage loan product to help you realize your dream of homeownership. If you are already home & seeking to refinance, secure a 203K or apply for a reverse mortgage; we will get you the help you need close to home. At USA Mortgage, anything is possible.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Specialities
FHA Loans
NoDown
LowDown
$5,000 Guarantee
USAdvantage
Possibility Protection
Conventional Loans
USDA Home Loans
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Positions
- USA Mortgage - Senior Mortgage Loan OfficerJan 1st, 2018 - Current
Year Started
2014
Time Zone
Pacific Standard Time (PST)
Licenses
- NMLS# 240547
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