Jessica Upshaw
Branch Manager | NMLS# 179250
Thank you for visiting my page! Here at Highlands, we work every day to deliver the best customer service and quality loan experience for our clients. Contact me directly using the info above, or please feel free to review and use our resou... Show More
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Reviews from Web
Communication is excellent! Response time is quick and the level of professionalism and patience is top notch!
Reply from Jessica Upshaw
April 16th, 2025 07:00 PM
I'm thrilled to hear that you found the communication, response time, professionalism, and patience to be top-notch. It was a pleasure working with you, and I appreciate your kind words. Thank you for choosing Highlands Residential Mortgage,...
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Overly communicative! Made the process so easy as a first time buyer
Reply from Jessica Upshaw
April 10th, 2025 08:27 AM
I'm thrilled to hear that I could make the home-buying process easy for you as a first-time buyer. Ensuring clear communication is a top priority, and I'm glad it made a positive impact. Thank you for your kind words and for choosing Highlands...
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Excellent overall. Jessica was there for me at all moments, explained things clearly and I did it all using my phone.
Reply from Jessica Upshaw
April 8th, 2025 11:15 AM
I'm thrilled to hear that you had an excellent experience and found the process convenient using your phone. It was a pleasure to assist you, and I am glad I could provide clear explanations throughout. Thank you for your kind words and trust...
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It took us 3 years to become a client of Jessica's. She continued to stay in touch over the years and the professionalism and knowledge she has gave us confidence throughout the process.
Reply from Jessica Upshaw
April 5th, 2025 11:18 AM
I'm thrilled to have had the opportunity to assist you, Scott. Your patience and trust over the years are greatly appreciated. I'm glad I could provide the professionalism and knowledge that instilled confidence throughout your mortgage process....
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Always available to answer questions. Easily accessible via text, email or phone call .
Reply from Jessica Upshaw
April 4th, 2025 06:38 PM
I'm glad to hear that my availability and accessibility met your expectations. It was a pleasure assisting you at Highlands Residential Mortgage, Ltd. If you have any more questions or need further assistance, feel free to reach out. Thank...
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Very quick responses, great comminication throughout the process, we knew what was happening when and what was next
Reply from Jessica Upshaw
April 4th, 2025 05:19 PM
I'm thrilled to hear that the communication and responsiveness met your expectations throughout the process. It was a pleasure working with you at Highlands Residential Mortgage, Ltd. Thank you for your kind words and feedback.
Jessica was helpful, quick, and accurate. She provided updates through each step of the loan process. Great customer service. They money arrived at the title company on schedule. Highlands' online portal is easy to upload documents into, and...
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Reply from Jessica Upshaw
April 4th, 2025 04:19 PM
I'm thrilled to hear that you found the loan process smooth and efficient. It was a pleasure assisting you, and I'm glad the updates and online portal were helpful. Thank you for your kind words and for choosing Highlands Residential Mortgage....
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Jessica kept us informed every step of the way. She is fantastic and I would highly recommend her. She made sure we understood everything that was happening and quickly responded to calls and question.
Reply from Jessica Upshaw
April 3rd, 2025 06:16 PM
I'm thrilled to hear that you felt informed and supported throughout the process. It was a pleasure working with you, and I appreciate your recommendation.
jessica is very professional and and does an excellent job communicatin.
Reply from Jessica Upshaw
March 13th, 2025 12:03 PM
Hi Hunter,Thank you so much for your kind words and for taking the time to leave a review. I'm thrilled to hear that you appreciated my communication and professionalism. It's important to me that my clients feel informed and supported throughout...
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Difficult clients make things so much more complicated of course but never once did I think a solution wouldn't be found. The trust I have in this team is unbeatable. Thankful for such incredible partners
Reply from Jessica Upshaw
March 11th, 2025 03:25 PM
Sam, thank you so much for your kind words. I'm truly grateful for the trust you've placed in our team at Highlands Residential Mortgage. It's always our aim to find the best solutions for our clients, no matter the challenges. Working with...
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About
Thank you for visiting my page! Here at Highlands, we work every day to deliver the best customer service and quality loan experience for our clients. Contact me directly using the info above, or please feel free to review and use our resources below. I look forward to working with you!
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Mortgage Lending
FHA Loans
VA Loans
Government Loans
Purchase Loans
Refinance Loans
First Time Homebuyer Loans
Conventional Loans
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Positions
- Highlands Residential Mortgage Ltd. - Mortgage Loan OfficerNov 1st, 2018 - Current
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS # 179250
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