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Jesse Cronen - Northpointe Bank

Name: Northpointe Bank
Address: 6300 Dutchmans Pkwy Suite 201, Louisville, Kentucky, 40205
Telephone: +1-502-777-4642
Rating: 4.77

Sr. Vice President of Sales | NMLS# 8821

Northpointe Bank - Louisville

4.77

(649)

At Northpointe Bank, we strive to bring value and innovation to the people we serve, and are committed to a collaborative culture that delivers an exceptionally high level of service for each and every customer.

Mortgage

Mortgage Loan Officer

Contact Info

(502) 777-4642

Louisville, KY

https://www.northpointe.com/home-lending/get-started/jesse-cronen/

Location & Business Hours

Business Hours

Thu

8 AM to 6:30 PM

Fri

8 AM to 6:30 PM(Open now)

Sat

closed

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4.77

(649)

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They promptly answered our queries and staff was friendly, closing was smooth!

Reply from Jesse Cronen - Northpointe Bank

February 1st, 2025 03:04 PM

Pooja, it was a pleasure working with you on your recent home purchase. I'm so glad to hear that my team and I were able to answer all your questions quickly and efficiently. Smooth closings are our goal, so I'm thrilled we were able to make...

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Reply from Jesse Cronen - Northpointe Bank

January 29th, 2025 04:13 PM

Joel, thank you for your feedback. We appreciate the opportunity to assist with your home lending needs and value your insights. If there’s anything we can do to improve your experience, please don’t hesitate to reach out

i don't have any

Reply from Jesse Cronen - Northpointe Bank

January 29th, 2025 05:05 PM

Kyle, Thank you for sharing your feedback. We truly appreciate the opportunity to assist with your home lending needs and are always looking for ways to improve. If there’s anything we can do to better support you, please let us know.

Working with Jesse and his team is always a pleasure. They make the whole process easy to understand and clear. Their customer service is why I continue to ise use them over and over again.

Reply from Jesse Cronen - Northpointe Bank

January 22nd, 2025 03:16 PM

Jessica, I'm thrilled to hear that you found our process easy to understand and clear. My team and I at Northpointe Bank always strive to offer top-notch customer service, and I'm glad that's been your experience. It brings me great satisfaction...

Unfortunately we had multiple issues with Bo. Asking for the same paperwork mutliple times, not getting the final numbers so that we had to delay the closing one day, and then asking for signatures on paperwork we had already signed for him....

Reply from Jesse Cronen

January 22nd, 2025 03:17 PM

I truly appreciate you taking the time to share your feedback, LaDawn. I'm sorry to hear about the issues you experienced with the loan process, particularly the repeated requests for paperwork and the delay. This is not the kind of service...

Very professional

Reply from Jesse Cronen - Northpointe Bank

January 17th, 2025 09:47 AM

I appreciate you taking the time to share your feedback, Michael. I'm glad to hear you found my service professional. Here at Northpointe Bank, we strive to offer top-notch service to our clients. Your rating of 4.50 out of 5 stars highlights...

Jesse and his team were great to work with and made us feel very comfortable through the entire process

Reply from Jesse Cronen

January 17th, 2025 09:48 AM

Thanks so much for the kind words, Jonathon! It's fantastic to hear you felt comfortable throughout the entire process - that's exactly what my team and I strive for at Northpointe Bank. Appreciate you trusting us with your refinance, and please...

Jesse and his team were friendly and informative answer all my questions it was a great experience!

Reply from Jesse Cronen

January 17th, 2025 09:48 AM

I'm thrilled to hear that you had a positive experience with us, Lynda! My team and I always strive to provide informative and friendly service. We're glad we could assist with your purchase and answer all your questions. I'm very appreciative...

Bo Hoffman is a true asset to your organization. He is skilled, knowledgable, and kind. He is a big man, but treats you like he has the subtle soft hands of a surgeon. He also smells delightful, and has a smile that would make even ISIS smile....

Reply from Jesse Cronen

January 8th, 2025 01:26 PM

Thank you for the stellar review, Justin! I'm really glad to hear that you had such a positive experience with Bo Hoffman. He truly is a valuable part of our Northpointe Bank team. I'm also happy to hear you found him knowledgeable, and kind....

, appropriate, fast

Reply from Jesse Cronen

January 2nd, 2025 02:11 PM

I'm glad to know you found my service appropriate and fast, Christen. Your positive feedback means a lot to me. I strive to provide the best service for all my customers at Northpointe Bank. I'm here to support your loan purchase process whenever...