Jeffery Brooks
Senior Loan Officer | NMLS# 176523
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
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Everything went smooth and as expected during the entire process
Reply from Jeffery Brooks
February 2nd, 2026 02:23 PM
Thank you for sharing your experience, Charles. It's great to know that everything proceeded smoothly and met your expectations throughout the process. If you have any other questions or need assistance in the future, please don't hesitate...
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Very professional and honest. Made the whole process very easy And communicated very good
Reply from Jeffery Brooks
January 29th, 2026 03:00 PM
Thank you for sharing your positive experience, Eric. I'm pleased to hear that my approach was seen as professional and honest, and that it contributed to making the process straightforward for you. Effective communication is something I prioritize,...
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Working with the Highlands Residential team of Jeffery Brooks, Robert Jones and Lori Mahler was a wonderful expereince. From the application process to the funding of my loan, I felt encouraged and supported to make it to the finish line. The...
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Reply from Jeffery Brooks
January 29th, 2026 08:50 PM
I appreciate your feedback, Jacqueline. It’s wonderful to hear that you felt supported throughout your journey with us at Highlands Residential Mortgage. Clear communication and accessibility are key in such an important process, so I'm glad...
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Jeff Brooks and his team are phenomenal and helped me through all of the bumps and communications that needed to be done walked me through it all with patients and understanding that this was my first time purchasing a home.
Reply from Jeffery Brooks
January 26th, 2026 07:27 PM
I appreciate your kind words, Helene. It was a pleasure to guide you through your first home-buying experience. Addressing any concerns with patience and support is important to me, and I'm glad we could make the process as smooth as possible...
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This was a quick close and Jeff was able to get it done for us!
Reply from Jeffery Brooks
January 1st, 2026 02:41 PM
I'm glad I could assist with a quick closing, Camilia. Making the process smooth and efficient is always my goal. If you have any more questions or need assistance in the future, feel free to reach out.
Fast, efficient, and they communicated with me daily!
Reply from Jeffery Brooks
December 30th, 2025 05:11 PM
Your feedback is greatly appreciated, Shatima. It's encouraging to hear that the communication was clear and frequent, making the process fast and efficient for you. If you ever have more questions or need further assistance, don’t hesitate...
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Amazing service and fantastic team!!
Reply from Jeffery Brooks
December 16th, 2025 02:39 PM
Your feedback is much appreciated, Vitaliy. It's great to know that both the service and team made a positive impression on you. If there's more you need or any questions you have, feel free to contact me anytime.
Service is excellent
Reply from Jeffery Brooks
December 15th, 2025 09:29 PM
I appreciate your feedback, Kush. I'm glad to hear that you found the service excellent. If you have any further questions or need assistance, please feel free to get in touch.
Jeff and his team provided an exceptional service throughout our mortgage loan approval process. From start to finish, the experience was efficient and handled with the highest level of professionalism.Having previously worked with another...
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Reply from Jeffery Brooks
December 4th, 2025 04:46 PM
I truly appreciate your kind words, Edwin. It's rewarding to know that the mortgage process felt straightforward and stress-free for you. Providing organized and transparent service is a priority, and I'm glad to hear it made a difference compared...
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Jeff is the best to work with. we have used him twice now. Answers all questions and how quick we were able to refinance and move to close was great. He communicates everything clearly . Couldnt recommend him more!
Reply from Jeffery Brooks
November 27th, 2025 02:27 PM
It's great to hear that you had a positive experience working with me for the second time, Tanner. Clear communication and addressing all your questions are key aspects I focus on to ensure a smooth refinance process. Your recommendation means...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Mortgage Lending
FHA Loans
VA Loans
Government Loans
Purchase Loans
Refinance Loans
First Time Homebuyer Loans
Conventional Loans
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Time Zone
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Licenses
- NMLS #176523
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