Jeffery Brooks
Senior Loan Officer | NMLS# 176523
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
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Communication and smooth closing all the way to the table . Great job.
Reply from Jeffery Brooks
December 2nd, 2024 12:37 PM
I'm thrilled to hear that your experience with Highlands Residential Mortgage, Ltd. was so positive, Crystal! Ensuring smooth communication and closing is one of my top priorities, so your feedback really means a lot. Thank you for taking the...
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I can’t say enough good things about Jeff Brooks! He is hands-down the best lender I’ve ever worked with. His communication is top-notch—always keeping me updated every step of the way and answering all of my questions promptly and thoroughly....
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Reply from Jeffery Brooks
November 27th, 2024 02:45 PM
I'm truly humbled by your review, Kathie. It was a pleasure working with you and I'm thrilled to hear about your positive experience. I strive to deliver the best communication and service to help navigate even the most complex situations....
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The constant communication and how clearly the entire process was explained to me.
Reply from Jeffery Brooks
November 27th, 2024 01:57 PM
I'm thrilled to hear you had a five-star experience, Christopher! It's fantastic to know that the clear communication and explanation of the process were helpful to you. Your feedback is greatly appreciated and it was a pleasure working with...
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The communication was spot on. We had no issues with anything put in front of us.
Reply from Jeffery Brooks
November 16th, 2024 04:06 PM
I'm thrilled to hear that you had a seamless experience, Paul! It was my pleasure to assist you. Your feedback about the communication aspect of our services is appreciated, as we strive to keep things clear and straightforward at Highlands...
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Communicating with
Jeffrey did not refuse to share multiple quote with different options when requested. He kept is patience and guided well to pick the rate. Thank you
Clear, Fast and easy to walk through this big and stressful process
Good customer service
Jeff, Robert and Leslie had done a fantastic job with communication; getting things done when others couldn’t, problem solve efficiently! Over all highly impressed with their service
I would like to appreciate both Jeffery Brooks and Robert Jones for helping us through out this process. I would specially like to bring to attention that they went out of their way to reduce interest rate even though it was a last minute change....
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Mortgage Lending
FHA Loans
VA Loans
Government Loans
Purchase Loans
Refinance Loans
First Time Homebuyer Loans
Conventional Loans
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Time Zone
Central Standard Time (CST)
Licenses
- NMLS #176523
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