James Clay III at CrossCountry Mortgage

Name: James Clay III at CrossCountry Mortgage
Address: 1739 Rowan Suite A, Louisville, Kentucky, 40203
Telephone: +1-502-299-2529
Rating: 4.69

Originating Branch Manager | NMLS #47632

4.69

(27)

Mortgage

Mortgage Loan Officer

Contact Info

https://www.ccm.com/James-Clay

Location & Business Hours

Friday

08:30 AM to 05:00 PM

Saturday

closed

Sunday

closed

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4.69

(27)

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4.61

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Fantastic communication throughout the entire process. My calls were answered or returned promptly. Received text updates every time my client's file entered the next phase of the loan process. But not only was I kept up to speed, but the other...

Reply from James Clay III

May 1st, 2026 12:44 PM

It was great working with you. Thanks again for putting your trust in us.

Fantastic communicator throughout the whole process. Smooth experience all around.

Reply from James Clay III

April 16th, 2026 05:57 PM

Thank you so much for your incredible five-star review. I truly appreciate you taking the time to share your experience—it means a great deal.Your kind words about my communication are especially meaningful. In the mortgage process, there are...

The entire process was phenomenal. James and Brandy were absolutely wonderful. Never once felt like I was a bother to either of them.

Reply from James Clay III

March 30th, 2026 02:12 PM

Paul, I'm glad the process met your expectations and that you felt comfortable reaching out to Brandy and me whenever needed. It's important to me that my clients feel supported and valued throughout their journey. If there’s anything else...

Always answers, always willing to Gunther extra

Reply from James Clay III

March 2nd, 2026 07:04 PM

I really appreciate the feedback and am looking forward to working with you again.

Process was done smoothly and professionally. Notary came to our house for convenient signing. They aren't just providing service for this transaction, they are creating a relationship to have your business in the future as well.

Reply from James Clay III

February 16th, 2026 04:53 PM

I'm pleased to hear that the process went smoothly and professionally for you, Kerri. Arranging a notary to visit your home for convenience is one way I strive to make things easier for my clients. Building long-term relationships is important...

Jim was very informative and made sure I knew what was going on and what to expect through the whole process! He made the home buying process as easy and smooth as possible.

Reply from James Clay III

January 23rd, 2026 07:20 PM

Always great to help great people!

Jim is always on top of things and is a problem solver. He is great with the client and his communication with me is always perfect! Worked with Jim on so many deals over the years and appreciate him so much!

Reply from James Clay III

November 27th, 2025 05:21 PM

It was great working with you. Thanks again for putting your trust in us.

Jim was always there when I needed him. He was super helpful explaining things I didn't understand and I feel like he found the best fit for me when so many other mortgage places fell short.

Reply from James Clay III

November 27th, 2025 02:05 PM

James, it's reassuring to hear that you felt supported throughout our time working together. I aim to make the mortgage process as clear and tailored as possible, so I'm pleased that the explanations were helpful and that we found a suitable...

fast turnaround.

I had zero communication with James Clay. I'm not sure how or why he was attached to our loan process but I've never spoken to him, received any texts or emails, despite being copied on numerous threads.

Reply from James Clay III

September 19th, 2025 11:10 AM

Christopher, it's concerning to hear about the lack of communication you experienced. I prioritize keeping clear and open lines of communication with all my clients. Please reach out to me directly so we can address what happened and ensure...

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About

Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Louisville, KY. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #47632 | Branch NMLS #1831409

Specialities

Conventional Loans

FHA Loans

VA Loans

USDA Loans

Jumbo Loans

Adjustable-Rate Mortgages (ARMs)

Fixed-Rate Mortgages

Reverse Mortgages

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