New American Funding - Jacob Fragoso

Name: Consumer Direct | Santa Ana
Address: 1 MacArthur Place Suite 800, Santa Ana, California, 92707
Telephone: +1-760-927-0880
Rating: 4.85

Sr. Loan Officer | NMLS # 2076839

Consumer Direct | Santa Ana

4.85

(103)

My name is Jacob Fragoso, and I am proud to work with the community on behalf of New American Funding. As a highly-skilled Sr. Loan Officer, NMLS #2076839, my goal is to provide the best customer service possible along with knowledgeable, u... Show More

Mortgage

Mortgage Loan Officer

Contact Info

(760) 927-0880

Santa Ana, CA

https://www.newamericanfunding.com/mortgage_loans/jacobfragoso/

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4.85

(103)

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4.85

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Jacob made the process easy and comfortable. He was extremely knowledgeable and always eager to help. All interactions with Jacob were pleasant.

Reply from Jacob Fragoso

August 31st, 2023 07:14 PM

I'm incredibly grateful for your positive feedback, Jose. It was my pleasure to assist you in making the process easy and comfortable. At New American Funding, we always strive to provide the best service possible. Your kind words reaffirm...

Jacob made it great! He explained things very well, never seemed annoyed by my constant questions and was great at giving advice,.

Reply from Jacob Fragoso

August 31st, 2023 07:14 PM

I'm sincerely grateful for your kind words and the excellent rating, Mallory. It was a pleasure to help you navigate the process, and I'm glad my advice was beneficial. Your questions were always welcome - they ensured that we were on the same...

Jacob has the ability to create trust and although everything was handled through email and telephone, I felt I got to know who Jacob as a person. He is willing to go above and beyond and understands what customers services is and takes it...

Reply from Jacob Fragoso

August 31st, 2023 07:15 PM

I'm genuinely appreciative of your kind words, Mahlon. It's rewarding to know that my commitment to providing top-notch service and a transparent process was evident to you throughout our interactions. It was my pleasure to guide you through...

Clear consistent communication

Accurate updates made this process painless.

Jacob is very knowledgeable and supportive. He is very good at communicating what you need to do to get the most money out of your loan. He called me almost every week to check on my home process.

Reply from Jacob Fragoso

August 31st, 2023 07:15 PM

I'm absolutely thrilled to hear that you had such a positive experience with me at New American Funding, Cara! It was a pleasure assisting you throughout your home loan process. Your feedback means a lot, as I strive to provide the best possible...

Jacob had great communication with me and always returned my call. He was very helpful. I would recommend alternative hours for east coast customers.

Reply from Jacob Fragoso

August 31st, 2023 07:16 PM

I'm thrilled to hear that you had a positive experience with me at New American Funding, Mignon! Communication is indeed key, and I'm glad I was able to provide the support you needed. Your suggestion about alternative hours for our east coast...

Jacob was on top of moving everything forward in the process. He is very friendly and helped reassure me. I am so glad I got the chance to work with him.

Reply from Jacob Fragoso

August 31st, 2023 07:18 PM

I am truly humbled by your kind words and high rating, Marissa. It was my absolute pleasure to assist you throughout this process. I always aim to make sure things move smoothly and that everyone I work with feels comfortable and reassured....

It wasn't the help or people. It was the overall headache of going through the process

I was a bit nervous at first but Jacob was very friendly, helpful and patient in guiding me throughout the entire process. He is knowledgeable & explained the process. He helped me feel at ease,always responded back right away to any concerns...

Reply from Jacob Fragoso

August 31st, 2023 07:18 PM

I'm incredibly humbled by your kind words, Sara. It was truly a pleasure guiding you through the loan process, and I'm glad I was able to make things easier for you. It's always my priority to ensure that my clients feel at ease and are well...