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Heather Roberts

Name: First Horizon Bank
Address: 3618 Roosevelt Blvd, Key West, Florida, 33040
Telephone: +1-305-879-1092
Rating: 4.98

Vice President | Mortgage Loan Executive

First Horizon Bank - Key West, FL

4.98

(521)

Mortgage

Mortgage Loan Officer

Contact Info

(305) 296-0016

Key West, FL

https://www.firsthorizon.com/mortgage/Heather-Roberts

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4.98

(521)

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Heather was with us every step of the way. She was very responsive and helpful, even during off hours. we were so appreciative of her help and insight

Reply from Heather Roberts

July 18th, 2025 06:42 PM

Justyna, I'm really pleased to hear that you found my support helpful throughout the process. Being responsive and available is important to me, and I'm glad it made a positive impact for you. Your satisfaction is my priority, and if there's...

Heather and Anisa went above and beyond in all aspects of the loan process. I am not very good with technology and my computer is old they were so helpful with everything. I was able to come into the office a few times and have them help me...

Reply from Heather Roberts

July 9th, 2025 02:46 PM

I'm delighted to hear that Anisa and I could assist you with the loan process. It's great to know that our support in person was helpful, especially with navigating technology and ensuring your loan fit your financial needs. Thank you for your...

Heather and her team were in constant communication with me about everything that needed to be done to make the mortgage process and closing go smooth and on time.

Reply from Heather Roberts

July 9th, 2025 02:46 PM

I'm glad to hear that the communication throughout the mortgage process was helpful for you. Ensuring everything goes smoothly, especially in such a significant transaction, is always my priority. Thank you for your feedback, and I'm pleased...

Thank you Heather!! If your looking fir a loan office, this is the ONE! Heather is professiona, courteous and knowledgeable! thank you for your patience and help navigating this proces!!

Reply from Heather Roberts

July 9th, 2025 02:47 PM

Marc, thank you so much for your kind words! I'm so glad I could assist you through the loan process. Patience and support are important to me, and I'm pleased that they made a difference in your experience. If you have any more questions or...

Choosing the right home loan can be daunting, but Heather made the entire process incredibly smooth and stress-free. From our initial inquiry to closing, Heather was consistently professional, knowledgeable, and genuinely invested in finding...

Reply from Heather Roberts

June 27th, 2025 03:54 PM

I'm thrilled to hear that your home loan process was smooth and stress-free. It was a pleasure assisting you, and I'm glad to know that my dedication and expertise met your expectations. Thank you for your kind words and recommendation.

Everyone was very helpful. Especially Heather. She walked us through the process seamlessly. She was able to minimize the stress at every step. heather's availability was above and beyond anything I have ever encountered.. first horizon made...

Reply from Heather Roberts

June 27th, 2025 03:55 PM

I'm thrilled to hear that your experience with First Horizon Bank was so positive. It was a pleasure to guide you through the process and help make your forever home a reality. Thank you for your kind words and for highlighting the team's efforts....

That Heather and her assistant were there for me every step of the way!

Reply from Heather Roberts

June 22nd, 2025 12:59 AM

I'm thrilled to hear that you felt supported throughout the process. It was a pleasure to assist you, and I'm glad my assistant and I could be there for every step. Thank you for your kind words and the 5-star rating!

Heather is amazing. She has a great deal of experience. She promptly and thoroughly responds to questions and concerns. Heather has helped me with personal transactions as well as professionally with my real estate clients. I highly recommend...

Reply from Owner

June 9th, 2025 01:23 PM

P J0Y, we are so happy to hear about your experience! We value your feedback and make it our goal to deliver the best customer service possible. We have forwarded your comments to the appropriate contact for recognition. Please don't hesitate...

Thank you so much Heather! It's been a challenging process, for sure! We are so grateful fir all of your assistance! ❤️

Reply from Heather Roberts

May 30th, 2025 02:27 AM

I'm glad to have been able to assist you through the challenging process. Your gratitude means a lot to me, and I'm pleased to hear that I could help. If you need further assistance, please feel free to reach out.

It was a holiday afternoon, when we reached out by email to discuss mortgage financing. Heather not only responded same day, but she provided us an appt for the next morning. Heather is prompt, holds expert knowledge about local property -finance...

Reply from Owner

May 28th, 2025 12:24 PM

B R, we are so happy to hear about your experience! We value your feedback and make it our goal to deliver the best customer service possible. We have forwarded your comments to the appropriate contact for recognition. Please don't hesitate...

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About

My name is Heather Roberts and I am a Vice President/Mortgage Loan Executive for First Horizon Bank in the Key West area. First Horizon Bank is committed to making your banking experience the best it can be with innovative, convenient services and helpful, knowledgeable people. From your first checking account to the loan you need to build a home or business, we are committed to helping you at every stage of your financial life. Contact me today!

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