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Gwen Swain at Waterstone Mortgage NMLS #16198...
Producing Branch Manager

Gwen Swain is a top-producing mortgage professional known for her five-star service and dedication to making the home loan process smooth and stress-free. Recognized as a Top 1% mortgage loan originators nationwide, she has earned multiple ... Show More
Location & Business Hours
Business Hours
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
Sat
closed
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Reviews from Web
Gwen and her team really went above and beyond in the process of getting me approved for a home loan. From initial contact to final signing she and her team exceeded all my expectations. They constantly communicated in the process and alleviated...
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Our experience with Gwen and her team at Waterstone Mortgage was nothing short of amazing. We started working with her in December 2019 and had a time line that we needed to purchase our first home by June 2020 since we had our baby due in...
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Gwen and her team made our experience easy and efficient. She was in constant contact through the process and possess so much knowledge in her industry. This was our third time purchasing a home but the first time using Gwen and Waterstone...
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As a first time home buyer, Gwen was such a quick responder to all and any of our questions she was very aware of how we were feeling and our situation and was always willing to go the extra mile to meet all of the requirements needed so the...
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When we found a house in the Boise metro that we were interested in on a Sunday evening I felt bad putting a blind call in to Gwen, but she not only answered but went above and beyond my expectations answering every question I had and more....
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Reply from Owner
May 26th, 2020 12:00 AM
Thank you! We are so glad that you had the absolute best experience working with Gwen. We agree, she’s always available and puts her clients first! We look forward to working with you again in the future!
At the start of the process when I was referred to Gwen, she immediately calmed the nerves I had about the process and answered questions I didn't even think to ask. Then after we got through the initial hurdles, Kevin and the rest of the Waterstone...
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A simple phone call to Gwen lead to a great home buying experience. I was provided information through videos, emails, and texts, which kept me informed throughout the application process. Gwen answered all my questions and stay connected even...
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Working with Gwen is super easy! She is clear and concise in her communications and needs for supporting docs, etc. She made it easy for us to be flexible on lock dates and made clear recommendations on when she thought it was a good time based...
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Reply from Owner
May 28th, 2020 12:00 AM
Thank you for sharing your experience with us! We're glad you loan process went smooth, thanks to Gwen and her team. We look forward to working with you again and hope you are loving your new home!
Very professional and helpful throughout the whole home buying process. Would not hesitate to recommend or use again in the future.
Reply from Owner
January 8th, 2026 11:22 AM
Thank you for your 5-star rating and review, Ian. We're glad you experienced a professional and easy loan process, thanks to Gwen and her team.
Gwen was a pleasure to work with! Her turn around times were amazing in my experience with her. She was very helpful along the way, and I would not hesitate to use her again in the future!
Reply from Owner
January 8th, 2026 11:23 AM
Thank you for the 5-star rating and review, Bryson! We're glad to hear you had a positive home loan experience with Gwen and her team. We look forward to serving your future home purchase or refinance needs!
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About
Gwen Swain is a top-producing mortgage professional known for her five-star service and dedication to making the home loan process smooth and stress-free. Recognized as a Top 1% mortgage loan originators nationwide, she has earned multiple industry awards, including “Boise’s Best Lender.” With a passion for helping first-time buyers, families relocating, and self-employed borrowers, she ensures her clients get the best loan options available. Originally from Virginia, Gwen now calls Eagle, Idaho home. She enjoys Broadway musicals, playing piano, and staying active on her Peloton.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Construction Loan
Bank Statement Loans
Specialities
Idaho Housing Products
FHA
VA
Conventional
HELOC
Construction
Non-QM
Residential
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Positions
- Waterstone Mortgage Corporation - Producing Branch ManagerApr 10th, 2017 - Current
Memberships
- TLOP Coach
Year Started
2000
Time Zone
Mountain Standard Time (MST)
Licenses
- NMLS #1619853
Gallery





Achievements
- IHFA Top Producing Mortgage Originator in SW Idaho, Scotsman Guide Top 1% Loan Originator 2021-2024
Hobbies
- Snowboarding, travel, Trying new restaurants around town, spending time with family and friends