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Gwen Swain at Waterstone Mortgage NMLS #16198...
Producing Branch Manager

Gwen Swain is a top-producing mortgage professional known for her five-star service and dedication to making the home loan process smooth and stress-free. Recognized as a Top 1% mortgage loan originators nationwide, she has earned multiple ... Show More
Location & Business Hours
Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM(Open now)
Fri
9 AM to 5 PM
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Reviews from Web
Your Team made this process so easy. Being from out of State, I thought the process would be Harder. after working with your Team, I tealized that it's harder back at Home in California then it was here in Idaho. Thank you for everything you...
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Gwen communicated well and set up zoom meeting to help explain next ateps with us to ensure we fullly understood everything
Gwen was incredibly responsive, timely, and consistently positive throughout the entire process. Whenever we encountered a challenge, or even something that simply felt like a challenge to us, she was quick to address it and find a solution....
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Gwen and her team were a pleasure to work with. Every question was answered timely and they made the entire experience go as smooth as possible. We will be recommending them to anyone we know looking to buy, sell or refinance
Reply from Gwen Swain
September 28th, 2026 07:38 PM
Jamie, I'm pleased to hear that you found working with my team and me at Waterstone Mortgage to be a smooth experience. Thank you for your kind words and for considering recommending us to others.
Gwen Swain at Waterstone Mortgage NMLS #1619853 has received a review with 5 star rating from David T
Reply from Owner
September 28th, 2026 01:42 PM
Thank you, david, for the 5-star rating! I'm happy to know that your experience with Waterstone Mortgage was a positive one.
You and your team made everything very easy for us as new homebuyers. The level of professionalism and kindness exceeded our expectations.
Reply from Gwen Swain
September 28th, 2026 06:34 PM
David, I'm glad to hear that you found the process easy as new homebuyers and that the professionalism and kindness of my team and I at Waterstone Mortgage exceeded your expectations. It's rewarding to know we could support you through this...
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From the beginning the gameplan was layed out perfectly which made it very easy to achieve our goal in a timely manner.
Reply from Gwen Swain
September 24th, 2026 05:13 PM
Noah, I'm pleased to hear that the game plan was laid out clearly from the start and helped you achieve your goal efficiently. It's great to know that my team at Waterstone Mortgage and I could assist you effectively. Thank you for sharing...
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This company is absolutely amazing!!! From start to finish was just a great experience! Andrew worked with me and was patient with all the things life throws at a person and I still got my family our first home.. Thank you to the whole team!!...
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Everyone was very responsive.My only complaint is the underwriter. I had just started a new job and they were not understanding of that at all. The offer letter should have been enough documentation. Maybe a list of what they will accept or...
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Reply from Gwen Swain
September 22nd, 2026 02:05 PM
Krystle, I appreciate your feedback and I'm glad to hear that our team at Waterstone Mortgage was responsive. I'm sorry to learn about the challenges you faced with the underwriter regarding your job situation. Your suggestion for clearer documentation...
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From start to finish Andrew was there! I appreciate all of you that made this possible.
Reply from Gwen Swain
September 21st, 2026 08:43 PM
Shawn, I'm glad to hear that Andrew and the team at Waterstone Mortgage were able to support you throughout the process. I appreciate your kind words and am pleased we could assist in making this possible for you.
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About
Gwen Swain is a top-producing mortgage professional known for her five-star service and dedication to making the home loan process smooth and stress-free. Recognized as a Top 1% mortgage loan originators nationwide, she has earned multiple industry awards, including “Boise’s Best Lender.” With a passion for helping first-time buyers, families relocating, and self-employed borrowers, she ensures her clients get the best loan options available. Originally from Virginia, Gwen now calls Eagle, Idaho home. She enjoys Broadway musicals, playing piano, and staying active on her Peloton.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Construction Loan
Bank Statement Loans
Specialities
Idaho Housing Products
FHA
VA
Conventional
HELOC
Construction
Non-QM
Residential
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Positions
- Waterstone Mortgage Corporation - Producing Branch ManagerApr 10th, 2017 - Current
Memberships
- TLOP Coach
Year Started
2000
Time Zone
Mountain Standard Time (MST)
Licenses
- NMLS #1619853
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Achievements
- IHFA Top Producing Mortgage Originator in SW Idaho, Scotsman Guide Top 1% Loan Originator 2021-2024
Hobbies
- Snowboarding, travel, Trying new restaurants around town, spending time with family and friends