Top 5%
Gwen Swain at Waterstone Mortgage NMLS #16198...
Producing Branch Manager
Gwen Swain is a top-producing mortgage professional known for her five-star service and dedication to making the home loan process smooth and stress-free. Recognized as a Top 1% mortgage loan originators nationwide, she has earned multiple ... Show More
Location & Business Hours
Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM(Open now)
View All days
Search Reviews
Search
Write a Review
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
Gwen Swain at Waterstone Mortgage NMLS #1619853 has received a review with 5 star rating from Lara1913 L
Reply from Owner
September 4th, 2026 04:17 PM
Thank you for the great rating, Lara! I'm so happy to know your experience with Waterstone Mortgage was positive. I hope we get to work with you again someday!!
You guys made the element portal really easy to use. Another thing we liked is that all of you were always there to help with a call, text , or email. Thank you
Reply from Gwen Swain
September 3rd, 2026 02:24 PM
Manuel, I appreciate your kind words about the element portal and our team's availability. I'm glad we could make the process easier for you. Thank you for trusting us with your mortgage needs.
We got the house we wanted and we are happy with the help we receIved from Waterstone mortgage to get this done.
Reply from Gwen Swain
August 31st, 2026 07:55 PM
Daniel, I'm happy to know that you secured the house you wanted with our help. Thank you for sharing your positive experience with Waterstone Mortgage.
Last minute stress from underwriting because they didn't actually read my divorce degree was frustrating and unnecessary
Reply from Gwen Swain
August 31st, 2026 01:21 PM
Magnum, I'm sorry to hear about the frustration you experienced with the underwriting process. Your feedback is important to me, and I encourage you to reach out directly so I can address any remaining concerns.
Gwen team worked hard to get all of our documents and were patient and kind. They answered our questions in a good timeframe. I appreciate all of there help and I would recommend this team to help someone get a house loan.
Reply from Gwen Swain
August 28th, 2026 07:45 PM
Tasha, I'm pleased to hear that you found my team patient and kind throughout the process. Your recommendation means a lot, and I'm thankful for your kind words about our efforts in assisting with your home loan.
Very attentive to our needs and keep use on track to buy a home.
Reply from Gwen Swain
August 28th, 2026 06:47 PM
Brianne, I'm glad to hear that you felt I was attentive to your needs and helped keep you on track with buying a home. Thank you for sharing your positive experience!
Great communication, understanding and patient with first time home buyers, friendly and helpful. Excellent educators. Thank you Team Gwen at Watersone Mortgage!
Reply from Owner
August 21st, 2026 05:11 PM
Buyer experiences like this are why we all do our job! Thank you so much and we are so glad we could help you with your dream.
Team Gwen was more than helpful. They were excellent communicators, outstanding educators and exceptionally patient through our first time buying a home. i would like to personally thank all members of team Gwen, especially Mike, Andrew, and...
read more
Reply from Gwen Swain
August 28th, 2026 02:09 PM
Kodiak, I'm grateful for your kind words and the wonderful feedback about your experience with my team. It's nice to hear that Mike, Andrew, and I were able to support you through your first home-buying journey. Your recommendation means a...
read more
Good communication and response time.
Reply from Gwen Swain
August 27th, 2026 04:00 PM
Kyle, I appreciate your feedback on the communication and response time. It's good to know that these aspects of our service met your expectations.
They were bery helpful and informative
Reply from Gwen Swain
August 26th, 2026 03:27 PM
Erika, I'm pleased to hear that you found the experience helpful and informative. Your feedback is truly appreciated!
10 of 567
About
Gwen Swain is a top-producing mortgage professional known for her five-star service and dedication to making the home loan process smooth and stress-free. Recognized as a Top 1% mortgage loan originators nationwide, she has earned multiple industry awards, including “Boise’s Best Lender.” With a passion for helping first-time buyers, families relocating, and self-employed borrowers, she ensures her clients get the best loan options available. Originally from Virginia, Gwen now calls Eagle, Idaho home. She enjoys Broadway musicals, playing piano, and staying active on her Peloton.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Construction Loan
Bank Statement Loans
Specialities
Idaho Housing Products
FHA
VA
Conventional
HELOC
Construction
Non-QM
Residential
Search Rank ScoreLearn More →
What is the Search Rank Score®?
Experience.com’s Search Rank Score measures a professional’s online search visibility across hundreds of key SEO attributes.
Positions
- Waterstone Mortgage Corporation - Producing Branch ManagerApr 10th, 2017 - Current
Memberships
- TLOP Coach
Year Started
2000
Time Zone
Mountain Standard Time (MST)
Licenses
- NMLS #1619853
Gallery
Achievements
- IHFA Top Producing Mortgage Originator in SW Idaho, Scotsman Guide Top 1% Loan Originator 2021-2024
Hobbies
- Snowboarding, travel, Trying new restaurants around town, spending time with family and friends