Ginny Francum
Sr. Mortgage Advisor
Buying a home is a significant step and understanding the loan process reduces anxiety. My strength is communicating the details.
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She help with every process from the beginning to end she made sure that everything was smooth and on time as planned. She asked all questions we had even ones that we would think while relaxing at night while still replying back super fast....
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Reply from Ginny Phillips
September 4th, 2023 09:26 PM
Thanks so much for your review!! You both were great to work with as well. Enjoy your new home!
I have absolutely no complaints. Ginny was very professional and friendly. She was always available to answer questions. In fact, I would often text with a question and would have been completely satisfied with a texted response. However, she...
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Reply from Ginny Phillips
September 4th, 2023 09:28 PM
You just made my evening. Thank you for your kind words. It means a lot to me to know that you felt heard and taken care of. G
You were always so patient with me helping me understand the process and what I needed to do. You went out of your way to help me when I was unsure of how to get something done.
Reply from Ginny Phillips
August 31st, 2023 12:11 PM
Steve! You were a pleasure to work with. I truly enjoyed getting to know you. Congrats on your new home.
Great experience
Reply from Ginny Phillips
August 30th, 2023 02:50 PM
I'm thrilled to hear you had a great experience, Nora! Your kind words and perfect rating truly mean a lot to me. Thank you for taking the time to share your thoughts. Looking forward to assisting you again in the future.
Ginny and staff were a pleasure to work with. They were timely with responses and had no hesitation with explanations on procedures and the mass amount of paperwork needed to make this difficult process as smooth as possible. Thank you Ginny...
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Reply from Ginny Phillips
August 29th, 2023 01:18 PM
I greatly appreciate your kind words and the time you took to share your experience, Valerie. It's our priority to make the mortgage process as smooth and understandable as possible for our clients. Thank you again for your review, and please...
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Excellent communication....Ginny & her team were very responsive and helpful throughout the process. They made it quite smooth.
Reply from Ginny Phillips
August 28th, 2023 02:24 PM
David, thank you for your wonderful review! I'm so glad you had a great experience. We strive to provide the best customer service, and I'm glad that it was reflected in the process. Thank you again for your kind words! Ginny Phillips
Thorough. Respectful. If they didn’t have the answers they found the answers. Dealing with Ginny and her team were amazing. Especially for us who were purchasing a home from states away. They took care of us in every regards. I would recommend...
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Reply from Ginny Phillips
August 28th, 2023 02:25 PM
Michael, it was a pleasure working with you and helping you through the home buying process. We value your trust in us and I'm happy we could deliver on that! Thank you for your kind words and great review.
Thank you for all of your help!
Reply from Ginny Phillips
August 21st, 2023 01:35 PM
Thank you so much for the kind words, Sylvia! I'm so glad that my team and I were able to make your home buying experience a positive one. Atlantic Bay Mortgage Group is committed to excellent customer service and I'm glad that we were able...
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Thank you for the thorough follow up. Your team was consistently kind and patient with my myriad questions.
Reply from Ginny Phillips
August 20th, 2023 03:22 PM
Thank you Kristen for the kind words. We really appreciate you taking the time to share your experience with Atlantic Bay Mortgage Group. We strive to provide excellent customer service and are so glad to hear that our team was able to do that...
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Ginny was friendly, patient, and helpful in the process.
Reply from Ginny Phillips
August 20th, 2023 03:22 PM
Thank you so much for the wonderful review, Jessica! I'm so glad you found the home of your dreams!!
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About
Buying a home is a significant step and understanding the loan process reduces anxiety. My strength is communicating the details.
Products & Services
Mortgage Loan Officer
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- NMLS# 447959
- Licensed in NC & VA
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Disclaimer
© 2024 Atlantic Bay Mortgage Group
Loan programs may change at any time with or without notice. Information deemed reliable but not guaranteed. All loans subject to income verification, credit approval and property appraisal. Not a commitment to lend. Atlantic Bay Mortgage Group, L.L.C. NMLS #72043 (nmlsconsumeraccess.org) is an Equal Housing Lender. Located at 600 Lynnhaven Parkway Suite 100 Virginia Beach, VA 23452.