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Gene Cooney, Ruoff Mortgage
VP Branch Manager | NMLS# 438579 | Ruoff Mortgage...

Additional Licenses: NMLS# 438579 | KY - MC828003.
In my customer service approach, I prioritize respect, transparency, and reliability. Whether guiding clients through a home purchase or refinance, I aim to minimize stress by providing ho... Show More
Location & Business Hours
Business Hours
Fri
9 AM to 5 PM
Sat
closed
Sun
closed
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Reviews from Web
Excellent in communication and explaining everything for a person to understand
Reply from Gene Cooney
May 14th, 2025 12:44 PM
Thank you for the kind words, I strive to be available at all times and make sure the process is as simple as can be!! Thank you again and enjoy your new home.
Gene was always available if we had questions or needed to talk through some of the financials. He made the process super easy for us and helped learn more about it as well. We couldnt say enough how much we appreciated him and what he did...
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Reply from Gene Cooney
March 16th, 2025 04:12 PM
Thank you so much for your kind words, Katherine. I'm thrilled to hear that you found the process easy and informative. It was a pleasure working with you and being part of your journey to homeownership. I'm always here if you need anything...
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Gene was super helpful and quick to repsond throughout the whole process. He made it so much easier
Reply from Gene Cooney
May 14th, 2025 12:46 PM
CONGRATULATIONS on your new HOME!!! THANK YOU!!
Whenever they figured something out I was the first person they told and the next call they made. Made this confusing process go by quick.
Reply from Gene Cooney
February 6th, 2025 07:29 PM
Wow, Mason, thanks for the kind words! I really appreciate you noticing that. Keeping my clients in the loop is so important to me, and I'm thrilled to hear it made a difference in your experience. It sounds like it was a complex process, so...
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Gene is the best! Wouldn't go anywhere else for a mortgage, this is the second time we've used him and the process always goes quick and painless!
Reply from Gene Cooney
December 2nd, 2024 02:34 PM
Thank you for the kind words and scores on survey!!! I always appreciate customer loyalty and love working with you 2!! ENJOY YOUR BRAND NEW HOME!!! Let me know if you ever need anything!!!!
Gene was great to work with. Very responsive, knowledgeable, and overall just a super nice guy. We would recommend him to anyone!
Reply from Gene Cooney
December 2nd, 2024 02:36 PM
Thanks for the kind words and survey!!! Thank you for once again allowing me to be a part of this process with you and enjoy your brand new home!!! Have a Merry Christmas!!!
Always looking for an alternative regarding the mortgage type and options. Always clearing doubts. Always available for questions, even phonecalls on weekends. It was a good experience.
Reply from Owner
May 14th, 2025 12:48 PM
Thank you for the kind review and words!!! CONGRATULATIONS on your New Home!!!
Always looking for an alternative regarding the mortgage type and options. Always clearing doubts. Always available for questions, even phonecalls on weekends. It was a good experience.
Reply from Gene Cooney
November 22nd, 2024 04:10 PM
I'm thrilled to hear that you had a good experience, Cesar. Your 5-star rating is greatly appreciated! I am glad we were able to assist you with various mortgage options and was always available to clear any doubts, even during weekends, LOL!!...
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Good servicd.
Reply from Gene Cooney
November 4th, 2024 08:20 PM
Thank you for allowing me to be part of this process with you! Enjoy your new HOME!!!!
I loved my experience! gene made it simple and easy. I have heard horro story's from some people when it came to their closing. Gene Made it easy.
Reply from Gene Cooney
November 4th, 2024 08:21 PM
Thank you, Carl, for your fantastic 5-star review. I am glad that your experience with Ruoff Mortgage simple and easy. I pride myself on making the closing process as smooth as possible and it's great to know that I was able to deliver that...
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About
Additional Licenses: NMLS# 438579 | KY - MC828003.
In my customer service approach, I prioritize respect, transparency, and reliability. Whether guiding clients through a home purchase or refinance, I aim to minimize stress by providing honest advice and maintaining open communication. My philosophy centers on building lasting relationships based on trust and a shared dedication to achieving their real estate goals. I specialize in USDA, FHA, VA, Conventional Loans, and Refinances. Buying a home can be a stressful time, and I am here to make sure that no matter if you are a first time buyer or buying your 5th home, that the loan process is stress free for you and your Family!! Call me today if you have any questions about financing!!
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Conventional Home Loan
Home Renovation Loan
Mortgage Refinance
Specialities
First Time Homebuyers
Down payment assistance
USDA
FHA
VA
FHA HOME NOW DPA
Jumbo
Construction
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Positions
- Ruoff Mortgage - VP Branch ManagerFeb 15th, 2018 - Current
Memberships
- Decatur County Chamber
- Jackson County Chamber
Addresses and Serving Areas
Primary Serving Area
Year Started
2000
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 438579
- KY - MC828003
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+4
Achievements
- Presidents Club 2025
Hobbies
- Spending time with Family
- Spending Time with Family, Golfing, and Coaching
- Golfing, Relaxing with my family, traveling with the family.
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Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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