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Gema Villicana
Escrow Officer
At WFG, reimagining the customer experience is fundamental to our ethos. Our real estate, lender, and title industry partners, along with their customers, are our "North Star." This inspired our Fifth Cornerstone: "Reimagine the Customer Ex... Show More
Location & Business Hours
Business Hours
Wed
8 AM to 5 PM(Open now)
Thu
8 AM to 5 PM
Fri
8 AM to 5 PM
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Reviews from Web
I hardly have to make telephone calls requesting updates. Always on "top" of process.
Gema Villicana has received a review with 2 star rating from Diane M
Gema Villicana has received a review with 5 star rating from Jodi Z
Timely responses and friendly people.
Straight forward except for lack of knowledge regarding Australian notarizig of forms. All prior knowledge of the notarizing procedure had to be discarded, as we discovered that a normal Australian notarizing was all that was needed.
Gema Villicana has received a review with 5 star rating from Alicia D
Gema Villicana has received a review with 5 star rating from Alejandra P
Reply from Gema Villicana
December 2nd, 2025 04:56 PM
We appreciate your positive rating, Alejandra. Thank you for your support of WFG National Title Insurance Company.
Gema Villicana has received a review with 5 star rating from Oscar L
Reply from Gema Villicana
December 2nd, 2025 04:56 PM
It's great to see your positive rating, Oscar. We appreciate your support and are glad to know you had a favorable experience with our team.
Good experience, great communication
Reply from Gema Villicana
December 2nd, 2025 04:56 PM
We're pleased to hear that you had a positive experience with us, Raymond. Effective communication is something we prioritize, and it's rewarding to know that it made a difference for you. Thank you for sharing your feedback. If there's anything...
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Gema Villicana has received a review with 5 star rating from Sonia G
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About
At WFG, reimagining the customer experience is fundamental to our ethos. Our real estate, lender, and title industry partners, along with their customers, are our "North Star." This inspired our Fifth Cornerstone: "Reimagine the Customer Experience,” driven by the First Cornerstone, “Everything we do is because of you.” WFG’s "Three Cs" — Communicate, Collaborate, and Co-exist — ensure an elevated customer experience. Our MyHome® platform streamlines transactions, enhancing transparency and communication. Using the Net Promoter Score® system, we’ve achieved "World Class" ratings, reflecting our commitment to exceptional service.
Products & Services
Escrow Service
Title Insurance
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Positions
- WFG National Title Insurance Company - Escrow Branch ManagerMay 24th, 2023 - Current
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Hobbies
- Travel
- Reading a good book
- Dancing
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