Emily Franke
Sr Mortgage Loan Originator | NMLS ID# 223977
Planet supports homeowners and real estate investors at every stage of the homeownership journey: from buying and financing a home to managing it over time. With expertise across mortgage lending, servicing, and related services, Planet hel... Show More
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Open communication with the customer. This feedback is applicable to the entire team assigned to us. There were multiple (5+) emails I sent with quick questions that were not responded to until days later if at all. I made 3 calls using the...
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Reply from Emily Franke
September 29th, 2026 12:48 PM
Sorry the home financing process felt stressful, Alec. You can get in touch to go over your feedback, which will help us deliver more exceptional service in the future. – Emily Franke
Emily was available, communicative, and explained the process very well. This was especially important as my particular transaction became difficult near the end.
Reply from Emily Franke
August 18th, 2026 01:25 PM
Thanks for your kind review, Cynthia E. I’m glad I could support your home financing journey with the help of our dedicated team, and I’ll be here for your future mortgage goals. – Emily Franke
Emily was fantastic. Smart, knowledgeable and even answered my call on a Sunday evening . I felt that she went above and beyond for me
Reply from Emily Franke
July 7th, 2026 08:55 PM
Daniel, I'm grateful for your kind words. I'm pleased to know that you felt supported, even on a Sunday evening. It was my pleasure to assist you throughout the process. If you ever have more questions or need further assistance, feel free...
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I highly recommend Emily Franke with CrossCountry Mortgage. She is an outstanding communicator, and her deep knowledge of the mortgage industry is exactly why I confidently refer her to my buyer clients. Emily brings a personal level of care...
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Reply from Emily Franke
July 7th, 2026 08:55 PM
I enjoyed working with you. Thanks for the great feedback.
Emily Franke has received a review with 5 star rating from Phineas T
Its was a great experience
Reply from Emily Franke
July 7th, 2026 08:55 PM
I'm pleased to hear that you had a great experience. Thank you for your feedback, and if there's anything more I can do for you, feel free to reach out.
Thank you for working everyday on making sure me and my family acheived our goal in obtaining our next home. You and your team were fantastic! Thank you all!
Reply from Emily Franke
July 7th, 2026 08:55 PM
It's great to know that you and your family successfully reached your goal of obtaining your next home. I’m glad to have been a part of that journey. If you need anything in the future, feel free to reach out. Thank you for taking the time...
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Emily Franke has received a review with 5 star rating from Joshua M
Emily was great - incredibly knowledgeable and responsive. She answered all of our first time buyer questions at all hours of the day and went above and beyond at preparing us for what to expect .
Reply from Emily Franke
July 7th, 2026 08:55 PM
I'm thrilled to hear that your experience as a first-time buyer was so positive. It was my pleasure to assist you and ensure you were well-prepared for the process. Thank you for your kind words.
Emily Franke has received a review with 5 star rating from Ginger M
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About
Planet supports homeowners and real estate investors at every stage of the homeownership journey: from buying and financing a home to managing it over time. With expertise across mortgage lending, servicing, and related services, Planet helps make complex decisions feel clear and manageable. Guided by its commitments to empathy, expertise, responsiveness, and certainty, Planet delivers on its promise to help people move forward with confidence and get them home.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
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- 223977
Disclaimer
Equal Housing Lender. © 2026 Planet Home, a DBA of Planet Home Lending, LLC | 321 Research Parkway, Suite 303, Meriden, CT 06450 (203) 265-5090 | NMLS ID# 17022 | For licensing information, go to: www.nmlsconsumeraccess.org | AZ Mtg. Banker Lic. MB-0929069; Licensed by The Department of Financial Protection and Innovation under the CA Residential Mtg. Lending Act Lic #: 4130947; IL Residential Mtg.; Licensed by the NH Banking Dept.; Licensed by the NJ Dept. of Banking and Insurance; OH Mortgage Broker Act Mtg.; Rhode Island Licensed Lender; TX location 5020 Riverside Dr, Suite 300, Irving, TX 75039; Licensed Mortgage Banker—NYS Department of Financial Services—NY location 265 Broadhollow Rd, Suite 100, Melville, NY 11747; MA Mortgage Lender License # ML 17022. This is not a loan approval or commitment to lend, applications are subject to full review and approval, other terms and conditions may apply. This is an advertisement. Nothing in this advertisement should be construed as an endorsement or recommendation of services of any other entities or persons shown. The DBA “Planet Home” is not authorized for use in the following states and territory: WY.