

Debi Jacques
Loan Officer

Most companies start with a business plan. ALCOVA Mortgage started with a friendship. Bound by a common background and inspired by a passion to serve, childhood friends Bobby Nicely, Billy Siple and Rob Lindstrom dreamed of one day starting... Show More
Location & Business Hours
Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
View All days
Search Reviews
Search
Write a Review
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
Debi has provided exceptional customer service while processing my refinance. I was made aware of the entire process every step of the way. I am a repeat customer and will reccomend Debi Jacques at Alcova Mortgage whenever given the opportunity....
read more
Reply from Debi Jacques
October 1st, 2025 07:37 PM
I'm grateful for your kind words, George. It's wonderful to know that you felt well-informed throughout your refinance process. Building lasting relationships with clients is important to me, and I appreciate your continued trust. Your willingness...
read more
Love the personal service, friendly team, and expert advice!
Reply from Debi Jacques
July 22nd, 2025 11:34 AM
Megan, thank you so much for sharing your experience. I'm delighted that you appreciated the personal service and expert advice I strive to offer. It's important to me that my clients feel well-supported, and I'm pleased you found our team...
read more
How easy and helpful everyone was along the way
Reply from Debi Jacques
July 22nd, 2025 11:34 AM
Gerson, thank you for sharing your experience. I'm glad to hear that you found the process easy and helpful. It's important to me that my clients feel supported every step of the way. If there's anything else you need or any questions come...
read more
Had a great and effortless experience. communication was constant . Helped me navigate the whole process.
Reply from Debi Jacques
May 13th, 2025 01:16 PM
Thank you so much for your kind review Catherine. It was such a pleasure working with you and we wish you all the best!!
Very professional and she always there to answer any questions, I'm very happy to work with her,
thanks for everything!
Reply from Debi Jacques
December 11th, 2024 03:29 PM
I'm thrilled to hear that you're happy with the service provided, Ronal! Your satisfaction is my top priority, and I'm glad I could assist you with all your questions. It was a pleasure working with you as well. Thank you for the wonderful...
read more
Frank and Debi were recommended to me by a trusted friend so I have not had the pleasure of working with them previously. However, you would've never known that because we were treated like gold! Our small part of the process was effortless...
read more
Reply from DEBI JACQUES
September 12th, 2024 12:41 PM
Thank you so much for your kind words Troy. It was a joy to help you through this process and and we wish you much luck with your new rental property. It's reassuring to know that the mortgage experience was great for you, as that's what we...
read more
Thank you so much for helping us through the process of buying our first home at a very young age! I am very, very blessed and thankful that you guys made this whole experience stress-free ! The communication was amazing throughout the whole...
read more
Reply from DEBI JACQUES
September 6th, 2024 06:19 PM
Alexis, I'm absolutely thrilled to hear about your positive experience in buying your first home with ALCOVA Mortgage. It was truly a pleasure assisting you throughout the process, and your kind comments are deeply appreciated. It's great to...
read more
Debi and Frankie Jacques supported me and communicated with me throughout my entire loan process. They were thorough in explaining what steps of the loan process I was at, and did so with overwhelming customer service. I was very pleased with...
read more
Reply from DEBI JACQUES
June 25th, 2024 11:44 AM
Thank you so much for your wonderful review, George! I'm thrilled that you were pleased with the service you received from Frankie and myself during your loan process. It was our pleasure to guide you through each step and keep you informed...
read more
Debi does an amazing job of keeping you up to date thru the entire loan process. She is very knowledgeable, and I can't recommend her enough!!!
Reply from DEBI JACQUES
June 13th, 2024 08:58 PM
I am so pleased to hear that you found my service helpful, Daniel! It's always my goal to keep clients informed and comfortable throughout the entire loan process. Your kind words and recommendation mean a lot to me. Looking forward to helping...
read more
Debi (and Frankie) were both so caring, attentive, and knowledgeable without being pushy or annoying. They understand the promptness needed when putting in an offer on a home, and they are super accommodating of making sure you know all of...
read more
11–20 of 140
About
Most companies start with a business plan. ALCOVA Mortgage started with a friendship. Bound by a common background and inspired by a passion to serve, childhood friends Bobby Nicely, Billy Siple and Rob Lindstrom dreamed of one day starting a business.
ALCOVA Mortgage began humbly in southwestern Virginia and slowly grew to serve more states in the Mid-Atlantic and Southeast. In 2008, ALCOVA weathered one of the largest financial downturns in American history only to expand and grow stronger.
Today, ALCOVA continues to thrive, largely because of its roots in a friendship and the passion to serve.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Specialities
Conventional Home Loans
VA Home Loans
FHA Home Loans
USDA Home Loans
First Time Home Buyer Loans
Down Payment Assistance
Jumbo Home Loans
DSCR Loans
View All
Search Rank ScoreLearn More →
What is the Search Rank Score®?
Experience.com’s Search Rank Score measures a professional’s online search visibility across hundreds of key SEO attributes.
Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS ID#1401836
Disclaimer
ALCOVA Mortgage, LLC | NMLS ID# 40508 | (www.nmlsconsumeraccess.org) | 308 Market St. SE, Roanoke VA 24011 | 855.462.5268 | Georgia Residential Mortgage Licensee# 42101 | Licensed by the N.J. Department of Banking and Insurance